Motorola Droid Pro overseas (partial) network problem

[Juulmotor]

Hi all,

For some reason my Droid PRO is not working correctly on the Dutch Vodafone 3G network.

It makes and receives calls and receives texts, but sending texts and internet don't seem to work (Wi-Fi works fine, btw). Moreover, there is no visible 3G symbol; solely the network bars.

I've consulted the Vodafone service, but they see no problems regarding this particular Dutch SIM card. I've also inserted the correct APN settings.

Considering the call function works just fine, I am out of ideas on what causes this problem; since it makes calls, I reckon the problem has nothing to do with activating/unlocking the phone for use overseas.

Really hope you guys can help out!

Best regards,

Jules

[ChristinaB_VZW · Accepted solution]

Hi Juulmotor,

Since you are located overseas, I would have to direct you to our Global Support Team. They can be reached at (001)-908-559-4899, which is airtime free if calling from a VZW device. You can call them from your device, and they have the ability to call you back, in order to troubleshoot your issues.

I am certain that this group can assist you and find a resolution for you, once they have the ability to speak with you. 

Thank you for your posting, and have a safe trip overseas!