My Droid Incredible Rant!!!!

[sserr]

Obviously there is something wrong with this phone to have that many complaints. If your phone is working fine good hope it stays that way i know mine worked fine for a while but it seems like after the update it never works. What is frustrating me is that people think this is our fault this is happening that we downloaded some messed up app or our sd card is corrupt but how do you explain getting 3 different phones not putting and sd card and not downloading any apps. It doesnt make sense unless there is a problem with the phone itself.

Now dont get me wrong the incredible was the best phone i had ever owned and when it works i love it but im paying $120 a month for a phone that is basically useless to me. Its very frustrating when you call verizon and they act like ohhhh i wonder what could be the problem knowing that youve called at least 7 or 8 times before trying to get help with the problem. Ive held off for 4 months now hoping theyd figure out the problem and get it fixed but they arent even admitting these phones have problems. Today i called again because my 3rd replacement phone wouldnt even work for more then 5 minutes and spoke calmly with a verizon rep and they got down the problem and sent me over to tier 2 tech support. Now the lady tells me like this would you be interested in another model. I tell yes i would i love this phone but its useless to me so i would appreciate getting something of equal or greater value. She then goes on to say oh im sorry i should have explained myself a little better i mean do you want me to send you a replacement phone.

I just laughed and said really thats all your going to do after 3 months of waiting and being patient and allowing you guys to make this bad situation right she then tells me well i can get you a new two year contract and you can pay for a brand new phone. Its like this some of us cant afford to pay for a $250 phone right  now and honestly why should i when this is not my fault. Ive never been late on my bill not once so why are they allowed to provide horrible service and give us the run around. I really dont know what to do but hopefully a Class Action Lawsuit comes out of this because this is a horrible situation for people who need there phone. Im off to phoenix in a week to train for a new job so hopefully this new phone works.

[Squallfyr]

"...I really dont know what to do but hopefully a Class Action Lawsuit comes out of this because this is a horrible situation for people who need there phone."---Do you not have another phone to switch to? The amount of time ranting about said phone, you could be bidding on one from ebay or emailing a craigslist user.

[sserr]

My point is why should i have to do that when i paid for my phone and my service. Verizon is the one that isnt delivering the proper service. So what your basically saying is im wrong for being upset and verizon is right they should just not worry if our phones or service doesnt work????

[AZSALUKI]

I am sorry about your experience but you have to understand that there are likely over a million of these being used and most work just fine.I don't se any class action suit in the future.

[EdW_VZW]

Hi sserr,

I am sorry your having problems with your device. However, could you be more specific on what your meaning about the problems. We do want to resolve the issues and hope that by you mentioning your getting getting a new replacement phone correct the issues. If you continue to experience issues, please feel free to reach out to ask for more assistance. 

Thanks,

edw@vzwsupport   

[freyakat]

I feel your pain! I have called customer service numerous times about a problem with my Incredible phone, and have gotten no where. The same when I go to a store in person. They haven't even offered to replace the phone, probably waiting until the warranty is up so I have to pay for a replacement. I really love my phone, but I would also like to have current software. 

I pay around $300 a month for my wireless and internet service with VZ, and I've been a customer for over 10 years. I would hope for better customer service than this. 

[budone]

---

freyakat wrote:

I feel your pain! I have called customer service numerous times about a problem with my Incredible phone, and have gotten no where. The same when I go to a store in person. They haven't even offered to replace the phone, probably waiting until the warranty is up so I have to pay for a replacement. I really love my phone, but I would also like to have current software. 

I pay around $300 a month for my wireless and internet service with VZ, and I've been a customer for over 10 years. I would hope for better customer service than this. 

---

What is wrong with your device? Have you asked for a replacement? At most stores replacements are not kept at the store.

[freyakat]

My phone does not appear to receive OTA updates.  I have the original software build of Android that came with the phone last May. I have tried:

                           factory reset- twice. Once on 3G, once on Wi-fi

                           manually updating Froyo,didn't work because I'm missing an update that came out the end of May 

                           resetting the date and doing  #*#*checkin*#*#,

                           factory reset, reset date, do checkin. Only once on 3G with full bars.

Nothing works. I have called customer service and they tried to do a force update, and that did not work. When I have taken the phone to the main store in  my area, I was told  "Wait for the update, it will update eventually". I was told that just this Monday. I asked about getting a replacement phone, and was told that since nothing was wrong with the phone, other than needing to wait for the Froyo update, it was not replaceable under warranty or with Asurion. The only good thing is I can now restore all of my apps from the market place in record time. My husband's phone updates just fine. He got Froyo in October, and has had updates since then. 

I love, love, love my phone! I just want the software to be current. At this rate I will just wait until I am eligible for an upgrade in December and go with the Thunderbolt, or whatever new shiny phone is out by then. 

I someone has the files that I need to manually update to Froyo I would be grateful. Or something I haven't tried yet?

[calegros]

I am currently waiting for my 3rd replacemet Droid Incredible. I am experiencing the never ending reboot problem. I took the 2nd one to the store to be activated and they reproduced the problem. They changed my data package and blamed it on that. I got the phone home and the never ending reboot, power cycling loop, started again. I called tech support and explained that I have a new empty SD card, haven't downloaded any apps, and the phone has no updates available and has been restored to official factory settings. He is sending me out a replacement phone but my fear is the third phone will have this same problem. What kills me is that he said that Verizon has not recieved this complaint before but yet there are 200+ reports on their website reporting this problem?????? I just hope that they take care of it and eventually get me a working phone because like previous posts I pay over $200 a month for service and why would I need to pay for data, texting, and minutes for a phone I can't use. Somehting has to give. I am praying they do the right thing.

[ArnettH_VZW]

Hello calegros,

I'm confident that the replacement phone that was shipped to you will resolve your issues once and for all. If there are any concerns, do not hesitate to reply back on this forum or send me a private message about your device experience. I would be happy to review any additional options that you may have.

Thank you...

ArnettH_VZW

[Twinblade]

Fact of the matter is, you've been experiencing problems with your phone which they are covering under the one year warranty; and that's just assuming you are still within the one year warranty and aren't using the one provided by their insurance. They even offered to upgrade you on a new device as an exception; which they didn't have to do; the fact that you don't have the money right now to purchase a different phone is irrelevant to the fact that they still provided you with that option.

Also, there won't be any class action lawsuits, at least against Verizon, go check your customer agreement: and read it with a fine tooth comb, in there you'll find what you are looking for.

And, while I understand you are frustrated with YOUR experience with the phone, it's highly unlikely in that chance where there wasn't SOMETHING done to cause the problem; like someone else said, there's millions of these phones out there.To point out, all you've done so far is ranted about the phone, not even yet attempted to start going over WHAT it's doing: if we knew that, we might be able to help you, Verizon has got a lot of information available here on the website, as well as by their Tech Support team, and of course, us. I love my Droid Incredible and tell everyone I get a chance to get one, so, if you give us a chance, we may be able to help.