My Droid X reboots at random.

[LinareN]

Im not sure if anyone has reported this.  I've had my Droid X for about a week and it has rebooted itself at random about 4 times.  I've factory reset the phone as well as tried *228 to reprogram my phone.  I'm not sure what to do at this point.   Can someone assist?

[DroidXluv]

Mine does this too....seems to do it less now that i have deleted my advanced task killer app. A couple nights ago it did it again. There's definetely some bugs that need to be worked out. Hopefully the update will take care of these things. I'd say if it keeps happening, look at what apps you have. I had to do a factory reset with technical support to help with my last problem....The phone would turn off when texting and a phone call came in. (**bleep** me off). It hasn't done it since my reset though and dumping the task killer though. Other than that....I love it and it seems to be working pretty good for the most part. (knock on wood). So much happier with this phone than my last Iphone and at&t sucks for service. Good luck!

[djtonic]

Yup...never while using it though.  Yesterday, i had it on my desk at work and happend to look at it and saw it was in the process of rebooting.

Driving while it was in my car dock on tuesday, it just reboot itself!

I re-installed 2.2 this evening, i'll see if it reboots again.  Weird thing is it just started doing it within the last week. Never really noticed it before.  Although, i'm not constantly staring at my screen so for all I know it has done it a million times. 

Maybe i should call verizon?

Dj.

[jefbon]

I just ended up with the same problem last night.  I couldnt even turn off droid without taking out battery.  I did a hard boot. Thank goodness I had appbrain to re install my apps!  I replaced battery, was installing all my apps and when I loaded an app called "battery status - free" the droid went back into a reboot mode.  I had to hard boot again and re install.  This time I did not install the battery status -free and so far so good.

[mortb]

Hmm! I have Battery Status Pro, a free app installed on my Droid X. Don't know if its the same one you had. I haven't had any problems with mine and use it to check on my battery status at least once a day. The only app I ever had problems with was one of the several task killers. Got rid of that one real fast.

[jefbon]

No, it was not the pro version but a different one.  I never had the problem until the new update and was just lucky to find the app that was doing it.  Droid has been working fine all day now.

[Wildman]

Most of the rebooting and freezing isues usually comes from a uncompatible app installed, the solution to this is to try removing all installed apps other than stock and see if the problem stops, so many say that the replacement device does the same thing as the one they sent back, this usually means that the issue may not be the device but something added to the device...  After owning a Windows device you usually develope this as a second thought because the chance of two seperate devices having the same exact issue is very slim..

[curtterp]

I have had about 3 reboots on my Droid since I got it the Monday after the launch date.

Every reboot has happened when I had put the phone in the car dock, and trying to go to the navigation app. Now this is not happened everytime I have docked it (It gest docked every morning and night during the week ( an hour drive one way), so the reboots are a small percentage of the times I have had it docked. I thought it was related to one app I had installed, and I uninstalled that app, but about a week later, it happened once more.

Not sure why, but not freaked out about it. Not sure if it is just a quirk that I have not been able to duplicate it with regularity, and it just might be something that will straightened itself out

so it has happened... not often... and never when it was critical to anything I was doing at the time.

[Wildman]

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curtterp wrote:

I have had about 3 reboots on my Droid since I got it the Monday after the launch date.

Every reboot has happened when I had put the phone in the car dock, and trying to go to the navigation app. Now this is not happened everytime I have docked it (It gest docked every morning and night during the week ( an hour drive one way), so the reboots are a small percentage of the times I have had it docked. I thought it was related to one app I had installed, and I uninstalled that app, but about a week later, it happened once more.

Not sure why, but not freaked out about it. Not sure if it is just a quirk that I have not been able to duplicate it with regularity, and it just might be something that will straightened itself out

so it has happened... not often... and never when it was critical to anything I was doing at the time.

---

I gave up on the factory dock application, I installed NoDock to simply use the Original Main Screen and I use Desktop Visualizer to add larger icons so I can use it on dock and placed them on the last page so whenever I choose to dock it I scroll to that page to select my dock options. 

[bananafish2828]

my phone also constantly reboots itself randomly throughout the day; usually when i start an app such as the default music app, or VZ Messaging, or market.

I've already done a factory reset which i lost a bunch of data that wasn't able to be restored.  I tried to back as much as I could and the VZ Customer service INCORRECTLY told me that moving the app to the SD card would protect the data for the app.  WRONG.

It is one of the most annoying thing about the phone.  I'm usually a very calm person; but when it reboots itself 3x in 1h sometimes, I feel like throwing the phone against the wall.  But I know it's not the phone because I never had any of these problems w/ Froyo.  ALL the problems started w/ the Gingerbread update and subsequent system updates have done squadoosh to fix the bugs.

They should change the message when you go to 'system updates' to 'Your device is up to date!  No new updates available at this time' because the current message 'No update is necessary at this time' is WRONG WRONG WRONG!!!  An update is necessary at this time to fix the stupid OS, or the System to make it compatible w/ the OS.

I seriously hope I don't have to put up with this crap for another year before I get the offer to replace the phone at a discount.

[bananafish2828]

my phone also constantly reboots itself randomly throughout the day; usually when i start an app such as the default music app, or VZ Messaging, or market.

I've already done a factory reset which i lost a bunch of data that wasn't able to be restored.  I tried to back as much as I could and the VZ Customer service INCORRECTLY told me that moving the app to the SD card would protect the data for the app.  WRONG.

It is one of the most annoying thing about the phone.  I'm usually a very calm person; but when it reboots itself 3x in 1h sometimes, I feel like throwing the phone against the wall.  But I know it's not the phone because I never had any of these problems w/ Froyo.  ALL the problems started w/ the Gingerbread update and subsequent system updates have done squadoosh to fix the bugs.

They should change the message when you go to 'system updates' to 'Your device is up to date!  No new updates available at this time' because the current message 'No update is necessary at this time' is WRONG WRONG WRONG!!!  An update is necessary at this time to fix the stupid OS, or the System to make it compatible w/ the OS.

I seriously hope I don't have to put up with this crap for another year before I get the offer to replace the phone at a discount.

[curtterp]

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bananafish2828 wrote:

my phone also constantly reboots itself randomly throughout the day; usually when i start an app such as the default music app, or VZ Messaging, or market.

I've already done a factory reset which i lost a bunch of data that wasn't able to be restored.  I tried to back as much as I could and the VZ Customer service INCORRECTLY told me that moving the app to the SD card would protect the data for the app.  WRONG.

It is one of the most annoying thing about the phone.  I'm usually a very calm person; but when it reboots itself 3x in 1h sometimes, I feel like throwing the phone against the wall.  But I know it's not the phone because I never had any of these problems w/ Froyo.  ALL the problems started w/ the Gingerbread update and subsequent system updates have done squadoosh to fix the bugs.

They should change the message when you go to 'system updates' to 'Your device is up to date!  No new updates available at this time' because the current message 'No update is necessary at this time' is WRONG WRONG WRONG!!!  An update is necessary at this time to fix the stupid OS, or the System to make it compatible w/ the OS.

I seriously hope I don't have to put up with this crap for another year before I get the offer to replace the phone at a discount.

---

I think he problem is with an app that is not correctly written for Gingerbread. 

I ran into a rebooting problem about 3 months ago. Somedays it would be fine, other days it would reboot 5-10 times a day. I found that I had 2 apps that did not like Gingerbread at all. One app I do not use a lot, so I deleted it, the other was ESPN Radio app which they had a update for, but it said it was not compatible with my phone. Turns out, I had a leaked version of Gingerbread on my phone. I finally wiped out the phone with a factory reset, updated to the Official Gingerbread update, the the GB update after that.

The reboots stopped. I have had only two reboots since, both were my fault. The only time it has rebooted since, was when I put it in the car dovk, took it back out before the replacement car app that I use started fully, That messed up the loading of the app (since it loads when I put it in the dock, and quits when I remove it from the dock). Turns out it didn't like that at all.

When yoiu did a factory reset, did you tell it to save your app settings? if you did, you may have transfered the problem back after the restore. When you do a factory reset, the following should be considered.

• Contacts - contacts are either backed up with Google or Backup Assistant. I prefer Google, because Backup Assistant and Gingerbread does not play nice with each other with Birthdays or Anniversaries/  If you added any phone contacts to the "Phone Only' option, those are not backed up anywere.
• Apps - If you moved any apps to the SD card, move them back to internal storage before resetting. It seems nice to have them on the SD card so you dont have to reload them, but that can/will cause problems with them later.
• Pictures/Music - Good idea to back them up just in case. I have not lost any pictures/music doing a factory reset, but you never know.
• Backup Settings - I do not backup settings. While this feature seems nice, if a setting is the problem, you would be transferring the problem back to the phone after a reset.
• After the reset, I would not reload all the apps at once. If there is a app causing the resets, reloading all at once will bring the problem back without having a clue where to look. By reloading apps a few at a time, then waiting a day or so playing with those apps, to see if the problem comes back. If you relead a few at a time, you have a smaller pool of suspect bad apps to which to troubleshoot.

I know that you have started using the stock apps caused it, but it is more likely that a installed app was using way to much memory, and when you started the stock app, there was no memory left to run, hence the restart. I know that reboots are annoying, but a little troubleshooting will point to an app that is less than perfect, and when you find it, your phone will run better.

[droidiphone112]

It happens all the time.

I can't take it anymore, so I get an iphone 4 at full price. So far so good.

I guess I wont choose android in the future. 

[JeffByers]

The problem with Verizon Motorola Droid X random
"spontaneous reboots" is not unique, and are not due to
your specific Droid X hardware.

The problem really can not be due to any specific apps
either as they run in a "sandbox" and should not have the
ability do anything that would cause a reset. Some people
experience the problem with zero extra apps installed, where
others have it with 100's of them.

Using the audio function seems to be a factor, but sometimes
just unlocking the phone from sleep will cause a reboot.

The Droid X spontaneous reboot problem is not even new to
the Android OS 2.3.3 (Gingerbread) Update, but the update
really exacerbated it, greatly increasing the frequency of
the reboots by a factor of 10 or more. I used to be able to
go with only one or two reboots a week, now multiple reboots
in a day is the norm.

Since every Google Android device that is running
Gingerbread is not experiencing this problem, it is not an
OS problem.

It would be great if this "spontaneous reboot" problem was
caused by something the users were doing or running because
then we could change our behavior to make it stop.

If you want to read more, just to know that you are not
alone, take a look at this thread (all 78 pages of it):

    Motorola Owners' Forum: Droid X - Rebooting on its own
    https://supportforums.motorola.com/thread/33153

The cause of this most likely a Droid X hardware design
problem, or an OS driver problem, or a combination of both.
I'm sure that Motorola and Verizon are well aware of the
cause of the problem, even if they pretend that they are
not.

Since they are either incapable or unwilling to do anything
to anything to solve it, they will keep requiring you to do
factory resets, blame your apps, or have you exchange for a
refurbished phone, until you grow tired of jumping through
those hoops.

Personally, if I could get back to the stability of Android
2.2.1 (FroYo) I would be happy. I already asked if there was
a way go back to FroYo, and officially no, and even if you
did do it, their network would force the Gingerbread update
onto your device, even if you keep saying no to the update.

If Motorola or Verizon could at least just give us a clue
about what to do, or not do, with the Droid X phone to avoid
so many reboots, that would help some. They seem to be in
corporate denial though, so I don't expect much.

I started a Droid X crash log after the Gingerbread update
when I realized how bad this was. As of today, I've now had
111 "spontaneous reboots" on my Droid X over the last 75
days, or about 1.5 reboots a day, which includes the
original and replacement unit.

I do have to say that the phone does do the reboot quite
well though, only a handful of times has it left the SD Card
in read-only mode, and not too much data is being lost.

~ Jeff Byers ~

[prcvaz]

its not the phone per say. its the OS after the update. its not Motorola like Verizon claims. Mine never did it until after the latest update a month ago, I have the Droid X with GB OS and now my husbands does it since the latest update last week with his and he has the original droid with froyo OS.  its not only Motorola phone doing this. My sister has the sprint Google phone and after the last OS update it also randomly restarts.  My friend has the Thunderbolt and it also does the same thing. the commonality for all these phones is the Android OS updates.   other than the reboots I love my Droid X.  Hopefully the Bionic that I am getting in January and the Razr my husband is getting in January won't be as troublesome.  The original droid really sucked after a few months, but that was memory issue.

[curtterp]

---

prcvaz wrote:

its not the phone per say. its the OS after the update. its not Motorola like Verizon claims. Mine never did it until after the latest update a month ago, I have the Droid X with GB OS and now my husbands does it since the latest update last week with his and he has the original droid with froyo OS.  its not only Motorola phone doing this. My sister has the sprint Google phone and after the last OS update it also randomly restarts.  My friend has the Thunderbolt and it also does the same thing. the commonality for all these phones is the Android OS updates.   other than the reboots I love my Droid X.  Hopefully the Bionic that I am getting in January and the Razr my husband is getting in January won't be as troublesome.  The original droid really sucked after a few months, but that was memory issue.

---

Verizon does not do the OS software, Motorola does, thus its a problem with Motorola. Not all Droid X's have the problem. My X does not have the reboot problem. I do get a reboot every once in a while (less than 1 per month), and most of those are when I put it in the car dock, then remove it right away as the replacement car dock program starts up (when I forget to turn the GPS on for instance).

@Jeff - Sandboxing applications does not prevent a rogue app from restarting the phone. All the app has to do is to chew up enough memory to the point the OS reconizes that it is running out of memory, and it will reboot.

[two1361]

last few weeks mine has reboot on its own about once a week (plus at least one time i have to reboot its myself) but a family member also has a Droid X but there phone hasn't randomly reboots. there must be something with just mine. but i do not know what. maybe time for an iphone.

[Ann154]

You responded to a post that is almost two years old.