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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My phone screen won't light up! Help
Debratheteacher

My phone was working fine one day.  The next day it wouldn't light up when I tried to use it. It hasn't dropped in water and had no hard fall.  I can't get any info out of it like this to even transfer to another phone.  I tried pulling the battery already - didn't work.  What can I do?

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Re: My phone screen won't light up! Help
vzw_customer_support
Customer Support

Hi Debratheteacher,

Oh no! I know how important it is to have a working phone. Have you tried using another battery? Also, try connecting the phone to another wall charger. If you have tried all these steps and your phone still doesn't power on, we might have to replace it. Let us know what the result are of the additional troubleshooting steps.

NidiaA_VZW

Please follow us on Twitter @vzwsupport

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