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My phone screen won't light up! Help
Debratheteacher

My phone was working fine one day.  The next day it wouldn't light up when I tried to use it. It hasn't dropped in water and had no hard fall.  I can't get any info out of it like this to even transfer to another phone.  I tried pulling the battery already - didn't work.  What can I do?

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Re: My phone screen won't light up! Help
vzw_customer_support
Customer Support

Hi Debratheteacher,

Oh no! I know how important it is to have a working phone. Have you tried using another battery? Also, try connecting the phone to another wall charger. If you have tried all these steps and your phone still doesn't power on, we might have to replace it. Let us know what the result are of the additional troubleshooting steps.

NidiaA_VZW

Please follow us on Twitter @vzwsupport

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