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My screen is blank
Craig6495556
Newbie
‎02-17-2014 09:15 AM

The phone is on and rings when I get a call but the screen is dead.

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Re: My screen is blank
vzw_customer_support
Customer Service Rep
‎02-19-2014 09:53 AM

Craig6495556, let's wake that screen up! Is there any physical or liquid damage on your device? Does your device power completely off when you recieve an incoming call? Have you adjusted the screen time out screen in Settings>Display>Sleep>Select 5 minutes. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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