My screen won't come on
LindsayLu1102
Newbie

The screen on my phone won't come on, but the phone is vibrating as calls and messages come through, I just can't see it to answer or open messages.

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commonsense101
Specialist - Level 2

when you turn it on can you see anything?

maybe the display went out

if its not showing bubbles or lines like a cracked lcd i would call and get a replacement

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vzw_customer_support
Customer Service Rep

LinsayLu1102, let’s get to the bottom of this! It’s never fun when your phone isn’t working so I definitely understand your concern. But don’t worry because I’m here to help!

How long has your screen been blank? Have you tried removing the battery for a few minutes? Has there been any damage to the phone? Did you notice the screen going out after accessing a certain app on the phone?

If the screen does not turn on after removing the battery we may need to look into replacement options. If you’re under warranty and there is no damage we can replace the phone at no cost.

Post back if the screen still doesn’t turn on.

John B

Follow us on Twitter @VZWSupport

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