New Droid 2 DOA?

jmanneff
Newbie

Please help, I got our new phones fro, the Fedex guy today and my wife's seems to be working just fine, but mine won't power the screen on.  When pressing the buttons they are making the noises and or vibrations, but the screen never comes on.  Also the light that turns on next to the usb port on my wife's is on when plugged in to charger, where mine isn't.  Any help is greatly appreciated.

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Holly_SwordLily

try a hard reset. 

ive had an issue where i had to do a factory direct reset. my music worked for about a month then kept freezing on me. it wouldnt go back to the main screen or anything in the music player the screen just went black and my phone completely froze. however a hard reset worked for me. when you have an issue like this that can be resolved any other way this fixes it however i would use it as a last resort as a factory direct reset erases everything even backed up information on your sd card because everything is reset to the way when you first bought it out of the store. if you think this will work for you here is the quickest and easiest way i have found to do it:

 

turn droid 2 off

open keyboard and press x while holding the power button

device will power on

keep holding until a yellow triangle appears

press the magnifying glass on your keyboard

use the volume button to select wipe data/ factory reset

use camera key to confirm

tap wipe data/factory reset

then ok

highlight reboot system now

then ok

http://www.technipages.com/droid-2-hard-reset.html/comment-page-1#comment-14819

 

if this doesnt work i suggest you take your phone to verizon and get it replaced. there may of been damage done while in shipping.

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