No 3G or 1X...nothing

hmbaxharm · ‎08-17-2011

I'm sitting here with my newly activated Motorola Droid X2, and I have been able to send text messages and calls, however I do not have any 3G or 1X service, just bars. I was curious how to fix this??

I've turned on/off airplane mode, wireless, and the like, as well as turned on/off the phone itself.

Help??

curtterp · ‎08-17-2011

hmbaxharm wrote:
I'm sitting here with my newly activated Motorola Droid X2, and I have been able to send text messages and calls, however I do not have any 3G or 1X service, just bars. I was curious how to fix this??

I've turned on/off airplane mode, wireless, and the like, as well as turned on/off the phone itself.

Help??

Are you sure that the activation went through? Sometimes the activation will fail and you have to go through it again.

hmbaxharm · ‎08-17-2011

Quite sure, as I said was able to receive/send calls and texts and the like. Managed to get a nice tech support guy named Daniel and he solved the issue.

Apparently my phone didn't program right over the airwaves.

Thanks for the suggestion though

kllrbs · ‎08-17-2011

My 3g was working this morning, later when I went to go check email in afternoon, I lost my 3g, 1g and most bars on signal strength.. I tried rebooting, pulling the battery, and updating roaming, still nothing!!

TominqueBo_VZW · ‎08-23-2011

Hello kllrbs,

I know it is very important to stay connected. Please try turning the airplane mode on and back off. You can do so by navigating to Settings>Wireless & Networks>Check Airplane mode and wait 10sec after enabled and then disable. You can observe the signal indicator after. I would also like to ask if you have received and installed the newest software update for your device. The version is 4.5.602.MB810. If not please navigate to Settings>About Phone>System Updates and download & install. This version was intended to assist with the connection to 3G. Please let me know if this helps. Thank you.

keiffers · ‎08-24-2011

TominqueBo_VZW wrote:
Hello kllrbs,

I know it is very important to stay connected. Please try turning the airplane mode on and back off. You can do so by navigating to Settings>Wireless & Networks>Check Airplane mode and wait 10sec after enabled and then disable. You can observe the signal indicator after. I would also like to ask if you have received and installed the newest software update for your device. The version is 4.5.602.MB810. If not please navigate to Settings>About Phone>System Updates and download & install. This version was intended to assist with the connection to 3G. Please let me know if this helps. Thank you.

Mine has been constantly going back and forth from 3G to 1X and I have a Droid X....switching into and out of Airplane Mode should NOT be the solution you give your customers. Supposedly the .602 update was to have fixed the radio problem, but obviously not.

There are plenty of posts all over the internet about quite a substantial # of customers who experience this problem and on the Motorola support forums but not viable solution. GB is so buggy and I'm seriously considering getting rid of this phone and going back to the iPhone. It never had problems with connectivity when I had it on AT&T. I love Android, but geeez I want a phone that works without having to factory reset the phone, put in and out of airplane mode and has a decent battery life, not to mention one that doesn't corrupt my SD card. Unless someone at VZW has an actual fix, there is no point in suggesting to do something like switch in and out of airplane mode

droidsw · ‎08-24-2011

keiffers, the airplane mode comment raised my eyebrow, too.

Your other comments might get flamed by those that protect Android and this phone, but do what you have to do.

I really like and really dislike this phone from time to time. I'm not quite ready to turn my back on Android, but the bug issues (app, O.S., or whatever-related they might be) are a nuisance.

The only bigger nuisance is when some throw the blame on us because we aren't apparently smart enough to "troubleshoot" the bugs out. And, I'm not saying that to provoke anyone. I admit, I'm not smart enough apparently, because I've tried them all.

Understand your frustrations.

devildog1983 · ‎08-24-2011

We are having the same problem with my wife's Droid X since the latest update. I spent an hour on the phone with tech support Saturday explaining that I'd wiped the cache and done a factory restore and still couldn't get 3g and only occasionally 1X. The tech said it was the towers that I was connected to. I also explained that my Droid X sitting next to hers had 4 bars of 3G goodness and he explained that I was on a different tower. We checked all of the settings and did another wipe with no improvement. He put in a trouble ticket for the tower and said that the problem would self resolve when we were out and about and switched towers. On Monday we went to work (same building) and to no one's surprise, still no 3G for her, but I had 4 bars. Called Verizon again and this time the CSR asked my wife if she was running Advanced Task Killer, to which she said yes. The CSR then told her that Advanced Task Killer had corrupted the SBF and that was why even after factory resetting the phone and with no apps installed, we couldn't get 3G. Advanced Task Killer (ATK) had killed the phone and there was no way of fixing it. I'm waiving the **bleep** flag and looking to some of the smart guys on this forum for an answer. I don't see any circumstances where ATK could in some way write to or corrupt the SBF. I think that my wife was being fed a line of crap, but I'd like to know what folks here think. They did offer to send her a refurbed phone, so I'm not going to root and manually replace the SBF.

keiffers · ‎08-24-2011

devildog1983 wrote:
We are having the same problem with my wife's Droid X since the latest update. I spent an hour on the phone with tech support Saturday explaining that I'd wiped the cache and done a factory restore and still couldn't get 3g and only occasionally 1X. The tech said it was the towers that I was connected to. I also explained that my Droid X sitting next to hers had 4 bars of 3G goodness and he explained that I was on a different tower. We checked all of the settings and did another wipe with no improvement. He put in a trouble ticket for the tower and said that the problem would self resolve when we were out and about and switched towers. On Monday we went to work (same building) and to no one's surprise, still no 3G for her, but I had 4 bars. Called Verizon again and this time the CSR asked my wife if she was running Advanced Task Killer, to which she said yes. The CSR then told her that Advanced Task Killer had corrupted the SBF and that was why even after factory resetting the phone and with no apps installed, we couldn't get 3G. Advanced Task Killer (ATK) had killed the phone and there was no way of fixing it. I'm waiving the **bleep** flag and looking to some of the smart guys on this forum for an answer. I don't see any circumstances where ATK could in some way write to or corrupt the SBF. I think that my wife was being fed a line of crap, but I'd like to know what folks here think. They did offer to send her a refurbed phone, so I'm not going to root and manually replace the SBF.

I'm gonna give that a shot and remove it - I found a post elsewhere that said once they removed ATK from their phone it stopped acting up. I had even seen somewhere else that if you remove Weatherbug from your phone it'll help with the 1X problem, although last night I force closed WB to see if it makes any difference and it was fine all the way until this morning, when I noticed the phone dumped into 1X without WB running....we'll see what happens

droidsw · ‎08-24-2011

devildog1983, anything is possible, but count me as skeptical (big surprise). I waste, er spend, way too much time in phone forums and have never read anything about ATK corrupting the SBF.

One would think that in the dozens of threads on the subject, one of our VZW friends would have mentioned it?

For the record, I've never used ATK. I Googled it for good measure and pulled up all the old arguments from last year about whether a task kilter is needed. Nothing about file corruption being a KNOWN issue.

Since .602, my phone has not repeated the 3G dropping out in the sense that the 3G icon stays on. However, my internet connection has dropped out for 15 minutes, or more at a time (webpages error message: No internet connection).

keiffers, uninstalled WB and Weather Channel for other app troubleshooting reasons.

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