No call/text service for days!!
SteveIncredible2
Enthusiast - Level 1

I have an HTC Incredible 2, for the past few days I haven't had hardly any service, I factory reset.. nothing... I replaced it with a certified pre-owned... nothing.. got a new sim card... nothing.. I need my cell service to make calls and get texts can anyone help??

11 Replies
budone
Legend

Is the issue everywhere or just in one spot???

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SteveIncredible2
Enthusiast - Level 1

Everywhere

Sent from my Verizon Wireless Phone

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budone
Legend

Sounds like a bad radio to me

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SteveIncredible2
Enthusiast - Level 1

A bad radio?

Sent from my Verizon Wireless Phone

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budone
Legend

Phone cant be too bad, you are sending from it!!!

Yeah, there are different radios in the device 3G, 4G, EVDO, Phone service, and sometimes one of those goes bad. text and phone would be the phone service radio

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SteveIncredible2
Enthusiast - Level 1

Like I said, I'm connected to WiFi.......

Sent from my Verizon Wireless Phone

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askjeeves
Contributor - Level 1

You can't call or text if you are just using wifi. There has to be 3g/4g/evdo connectivity in order to make/receive calls/texts..

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SteveIncredible2
Enthusiast - Level 1

Ok you guys listen.... I'm connected to WiFi so I can use an alternate messaging system. Even when I'm not connected WiFi I can't vet calls or texts.

Sent from my Verizon Wireless Phone

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askjeeves
Contributor - Level 1

Ok SteveIncredible2, listen... Look in the upper right hand of the tool bar. Where it normally says 3G and has the service bars.. What does it look like? Is the 3G gone and there are no bars and an x? If so, turn the phone off and turn it back on.

Did that work? If not, go into settings and networks. Do you have cellular data off?

If so, turn it on.

Otherwise.. Try calling tech support?

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SteveIncredible2
Enthusiast - Level 1

Yes, there is no 3g, no bars, just an x with the WiFi off and with it on no matter where I go, even if it shows 3 bars if I attempt to make a call or send a text it does not connect or it fails, turning the phone off and on doesn't work, master reset doesn't work, I have no downloaded apps, and tech support sent me a new phone and I have the same problem. It's really irritating and I can't seem to find answers, even if my phone is in global or cdma mode it does this.

Sent from my Verizon Wireless Phone

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budone
Legend

Ahhhhhhhh...... I have heard from those who go over seas and put the phone GSM mode, comjng back to the states, there is a specific process to get the phone to work again...... I will try to find the info

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