Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
No software update or able to open apps

After tow years of not using this device, I turned it on today and had it activated. When I tried to update the software, it wouldn't let me. I tried several more times throughout the day, but it still didn't work. Then I tried to download Twitter, Facebook, Snapchat, and Instagram. The google play store said that these apps weren't compatible with my phone, but I know that I used to have these apps downloaded a few years ago.

Re: No software update or able to open apps
Not applicable

what version of software do you have now?