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No volume at all
matrixie
Newbie
‎06-22-2012 09:51 AM

I've had my phone for over a year and in the last month my phone has lost volume 3 times. Usually it's during in the night which causes me not to be able to hear my alarm. The only way I can get the volume back is to reboot my phone. Is anyone else having this problem? I can't upgrade my phone for another 3 months. Smiley Sad

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Re: No volume at all
vzw_customer_support
Customer Service Rep
‎06-26-2012 09:46 AM

Matrixie, I use my phone for an alarm as well so I understand how important the volume is for this feature. Do you notice if this issue started after installing any new applications? Do you remember using any different tasks or apps before going to bed on the days the volume stopped working? Try also rebooting the phone on a regular basis.

If you continue having issues with the volume and regular reboots do not resolve, then I suggest completing a factory reset. This will reset your phone to the default settings and erase all data that is not on the SD card. http://bit.ly/vWYcLK

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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