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Not receiving all texts
tampa41
Member

I've been having issues receiving some text messages.  After doing soft and hard reset which did not work; I received a new phone.  It appears that I am still having the same issue.  Has anyone else had this issue?

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Re: Not receiving all texts
vzw_customer_support
Customer Support

Hello tampa41,

Yikes! It is never good to hear that you are unable to receive certain text messages. You pay high dollar for a service and expect it to work 24/7. I'm dedicated to getting to the bottom of this today. I notice you say your device was recently replaced, was this for the same issue? Are you able to receive some text messages? Is there a specific pattern for the ones you are not receiving? Are these coming from a certain sender? Please further elaborate on your issues so we can work towards a resolution, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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