Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
On/Off Button Broke

I went to the verizon store today to get a new phone because the on/off button does not work.  I was told they could not replace it, but could order an another phone from Motorola.  I told the salesman that was not good enough and that I wanted a new phone now since I can not use the one I have.  He informed me that he could do nothing about the way Verizon handles these problems.  My phone is only 3 months old, I told the salesman I did not want a refurbished phone. He said that was not his choice, it is up to Motorola.  They had phones in stock, which he tried to sell me another phone.  I am not please with this issue and I felt they did not care about me, only a sale.