Operational Issues vs Operator Error

[frogman80]

The concept of the Android operational system got many rave reviews, and many positive comments regarding the many things an android phone can achieve.  However,  as a functionally smartphone to use in business to organize, file and utilize contacts, it falls short in the performance department.  Many of the primarily functions as a smart phone of the Droid X falls short and at this time after nearly four months and 4 droid's, the solution appears far in the distance.

I am presently using my 4th Motorola Droid X, which all the 3 previous models were deemed defective by Motorola & Verizon Tech's.  I find it interesting that it appears that despite numerous telephone calls for help & assistance, that I am told by both Motorola & Verizon support that the following concerns do not show as problems with the Droid X.  After spending over 7 hours with a Level 3 directed Motorola Tech, after spending hours with a Verizon Tech, that "there are more people having issues with the DROIDX than I want to know."  this was told to me after I inquired that I just couldn't be the only user to file concerns about the product.   So I ask you try to see if you experience any of the listed problems below and please respond.  This is the only way we are going to get both Verizon or Motorola to take immediate action. 

Don't believe me... Get out your DROID X now and try the following:

1. Why when selecting either a phone number, address or email as "DEFAULT", absolutely nothing is displayed to indicate that a default was set?   

         SOLUTION:  Upon selecting either a phone number, address or email as DEFAULT, why not have the entire entry change color to GREEN.  (keep in mind those that might be color blind).  Green is the color that means go, first, and is most easily viewed immediately.

2. Why when selecting a contact to edit does information appear in different order in "edit" screen that in the "contact data screen.?

       SOLUTION:  Programmers you need to fix this discrepancy.  It is too confusing when trying to compare data.

3. Why does the data also appear differently in different order when comparing information to that which is displayed on google.account?

       SOLUTION:  See answer to number 2.

4. Why when conducting searches in which many of the contacts have similar names (like "Marina") that the search will not list all of the contacts matching criteria requested in search?

       SOLUTION:  Correct search criteria to examine all data fields and to ensure multiple entries in each field is identified by the search feature. 

  NOTE: it would be nice that when search results are listed that user have the option to see requested search first rather than all other contacts that have matching criteria.  Example.  if searching for Marina,  if typing Ma...  as the letters are typed only list those matches that the MA is matching as the first two characters FIRST rather than every match that contains the letters MA. 

But still problem remains that the search criteria leaves out contacts that have the exact match requested criteria.

5.  Why have the ability  to create groups if groups will not sync  between the phone and gmail? 

    SOLUTION:  Programmers need to investigate and determine why when creating groups on the phone or on gmail do not sync.   If the phone is designed to be a phone to work with the google /gmail features, then perhaps all of the features should be tested... or make a disclosure prior to sale of functions that do not work.

6. Does this Droid X, have the ability to work as designed with more than one gmail contact?  IF YES, then how is a particular gmail account linked to a contact?  Can this contact gmail link be changed or linked to more than one email without having to retype contact data?  There appears to be no method in which to select a gmail in which to link a contact?

       SOLUTION:  enable feature to select which account to link a contact.   Also, enable ability to select multiple links and/or ability to switch links.  

7. What causes differences in total number of contacts on the phone than that listed in the gmail account?  Phone constantly shows fewer contacts than the gmail account,  in my case, there are (402) missing contacts on the phone?

      SOLUTION:  There should be mathematical check to ensure contacts match both phone and gmail account and an error message when the count differs.   NOTE: is there a problem not disclosed regarding an OUTLOOK C.V. file not syncing with a google account data?

8. Constantly getting message:  SORRY, The application Google Services Framework (process com.google.process.gapps) has stopped unexpectedly. Please try again.   FORCE CLOSE.   Why? What is constantly not working?

  NOTE: This problem appears,often several times, then is followed by phone resetting itself. 

        SOLUTION:  BE PRO ACTIVE IN NOTIFYING CUSTOMERS USING EQUIPMENT OF ISSUES DEEMED NECESSARY TO BE ADDRESSED IN SOFTWARE FIX.  IN FACT, WHY NOT AN APPLICATION THAT IDENTIFYS ALL ISSUES WITH ANTICIPATED STATUS ON WHEN CORRECTIONS WILL BE FORTHCOMING.

I  have spent the past 4 months extensively trying to work with Verizon and Motorola.  Verizon wants to blame Motorola and takes no responsibility for its beta team to find at least the above issues.  If they did find issues and know these issues prior to releasing the equipment for user usage, I believe Verizon owes every consumer a disclosure of known problems in advance.  Many of the above issues are so obvious it is impossible to believe these issues were not noted as problems prior to release.  I hold Verizon accountable for my data loss, the wasted time spent explaining over and over the problems, and I hold them accountable for failure to test the accessories prior to sale. 

The DROIDX can be a great smartphone if it uses smart beta testers and if at the least the above issues can be resolved quickly. 

What is your opinion? 

[droidsw]

With all due respect, I hope you find the solutions you seek and if there is a phone out there that meets your rigorous and highly detailed needs, grab onto it and don't let go.

[mortb]

Don't know about you, but I have absolutely no trouble with my Droid X and have had it since November. I receive and send E mail with no problems at all. I have Windows Excel and Word on it where I do a lot of work on the Droid. I do banking, surf the net, and so on, and so on. Sorry you are having so many problems with your Droid. Maybe an IPhone or a Blackberry would serve you better.

[LoydroidX]

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frogman80 wrote:

<<snip>>

What is your opinion? 

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I've never had any problems with contacts.

I've never had any problems with GMail.

I've never had Google Services Framework (process com.google.process.gapps) force close.

I've never had problems with Verizon.

I admit I did have some frustrations with this phone at first, and I still have the occasional WTF moment, but overall, this phone does everything I want and more.  I can tell you're frustrated, and I don't mean to make light of your concerns, but most of these do seem to be personal preference issues and not fundamental operating issues.  Sort of like driving a Lexus, but being upset with the location of the fuel gauge on the dashboard. 

Good luck to you.  If you do find a phone that has absolutely no problems, please let me know.

[frogman80]

Having served my country  for over 20 years in a job that requires rigorous and attention to detail accounts for my persistence for excellence.  I'm not un-rational, just have a strong belief perfection in performance is an essential part of the mission.  This DROIDX is programmed and has features that are supposed to give a response upon selection of the feature.  I don't believe anyone  should accept performance that is not first class.  If you don't use the phone's features for which it is advertised or designed and/or have not realized the failures, then perhaps you are too willing to settle for less.   Well,... I am not willing to settle for less.  For not only has this principle saved my life and my teammates, but I am sure you slept like a baby while my Teammates fought for you.   Lieutenant Commander, US Navy SEAL.(retired).   What did you do today for your country? 

[LoydroidX]

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frogman80 wrote:

Having served my country  for over 20 years in a job that requires rigorous and attention to detail accounts for my persistence for excellence.  I'm not un-rational, just have a strong belief perfection in performance is an essential part of the mission.  This DROIDX is programmed and has features that are supposed to give a response upon selection of the feature.  I don't believe anyone  should accept performance that is not first class.  If you don't use the phone's features for which it is advertised or designed and/or have not realized the failures, then perhaps you are too willing to settle for less.   Well,... I am not willing to settle for less.  For not only has this principle saved my life and my teammates, but I am sure you slept like a baby while my Teammates fought for you.   Lieutenant Commander, US Navy SEAL.(retired).   What did you do today for your country? 

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Thank you, sir, for your service and dedication.  Coming from a military family, and now living in an area with a strong military presence, I have utmost respect for the discipline and principles of our armed forces.  Currently, I work in health care quality.  My job involves direct patient contact and we expect our staff to provide nothing less than first-class care, and our priority is complete accuracy in treatment of others.  Everything we do is important, but when the choice is helping someone get better or making sure - for example - the beds are comfortable, we look at what the patient is coming to us for...to get better.  Does your Droid X make and receive calls?  Are you able to send and receive emails?  Texts?  Do the problems you have with contacts make your Droid X an expensive paperweight? 

I apologize for not being able to provide suggestions for improvement of your issues, but since I've not had the problems you described, I haven't had the need to look in to solutions. 

[Wildman]

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frogman80 wrote:

Don't believe me... Get out your DROID X now and try the following:

Don't believe me... Get out your DROID X now and try the following:

1. Why when selecting either a phone number, address or email as "DEFAULT", absolutely nothing is displayed to indicate that a default was set?

The Default selected number moves to top of phone list for the contact and this is how you know it’s the default.

2. Why when selecting a contact to edit does information appear in different order in "edit" screen that in the "contact data screen.?

Same answer as previous question.

3. Why does the data also appear differently in different order when comparing information to that which is displayed on google.account?

Because the site has cells configured by category where the phone has order configured by user input.

4. Why when conducting searches in which many of the contacts have similar names (like "Marina") that the search will not list all of the contacts matching criteria requested in search?

I am unsure how you are searching but when I do a search all matches are listed from search criteria, Google search does this automatically but when you do it from phone dialer you have to press the arrow in left corner above input cell to display all found items that match search.

5. Why have the ability to create groups if groups will not sync between the phone and gmail?

Now this option I can agree needs some work but nothing is perfect

6. Does this Droid X, have the ability to work as designed with more than one gmail contact? IF YES, then how is a particular gmail account linked to a contact? Can this contact gmail link be changed or linked to more than one email without having to retype contact data? There appears to be no method in which to select a gmail in which to link a contact?

I do not know why you would want to have two accounts that would have the same exact information like contacts because the device pulls contacts from the phone book listing… But if you want to do this Google has a option from website to merge two accounts and I believe this should do just what you are wanting.

7. What causes differences in total number of contacts on the phone than that listed in the gmail account? Phone constantly shows fewer contacts than the gmail account, in my case, there are (402) missing contacts on the phone?

This can happen because on counts the number of numbers listed instead of the number of contacts, so if you have 4 numbers for a contact this will list a 4 in one area but only one in other location… I do agree that this is something that can make things a bit confusing at times.

8. Constantly getting message: SORRY, The application Google Services Framework (process com.google.process.gapps) has stopped unexpectedly. Please try again. FORCE CLOSE. Why? What is constantly not working?

This is most likely a incompatible app installed that it causing this controller to FC but I can not trouble shoot this issue because I haven't experience this problem myself.

The DROIDX can be a great smartphone if it uses smart beta testers and if at the least the above issues can be resolved quickly.

Beta testers can not take all users habits and installed softwares in consideration because there is to many new apps created daily and to many custom configurations done by so many users. I have developed a number of 3rd party apps for WM over the years and I can openly say that the chance of isolating all possible configuration issues is impossible, the SDK only allow you limited access to the systems base codes that makes a true custom code to overlay a UI a little complex.

What is your opinion?

Hope this cleared some things for you.

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[mortb]

I too have served my country for more than 20 years. Two tours in Korea, with fighting. Two tours in Viet Nam, with fighting. {please keep your posts courteous}

[mdram4x4]

i think some of the concerns you have are more to do with motoblur then with android.  i would suggest looking into a 3rd party launcher.  they do display contact info differently.

in not sure what you meant when you said this

. Does this Droid X, have the ability to work as designed with more than one gmail contact?  IF YES, then how is a particular gmail account linked to a contact?  Can this contact gmail link be changed or linked to more than one email without having to retype contact data?  There appears to be no method in which to select a gmail in which to link a contact?

       SOLUTION:  enable feature to select which account to link a contact.   Also, enable ability to select multiple links and/or ability to switch links

can you explain it a little bit more? do you want to link diff gmail account you have to the same contacts?

[frogman80]

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mdram4x4 wrote:

i think some of the concerns you have are more to do with motoblur then with android.  i would suggest looking into a 3rd party launcher.  they do display contact info differently.

in not sure what you meant when you said this

. Does this Droid X, have the ability to work as designed with more than one gmail contact?  IF YES, then how is a particular gmail account linked to a contact?  Can this contact gmail link be changed or linked to more than one email without having to retype contact data?  There appears to be no method in which to select a gmail in which to link a contact?

       SOLUTION:  enable feature to select which account to link a contact.   Also, enable ability to select multiple links and/or ability to switch links

can you explain it a little bit more? do you want to link different gmail account you have to the same contacts?

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When creating a new contact for Droid, there is a question screen that pops up to ask which gmail account the new contact will be linked to.   However, on the DROIDX there is no option to select in which to assign the contact to a particular gmail. 

Also, on the Droid, once a gmail has been selected to link  the contact, no opportunity is available as a function to enable the contact to change the gmail association?  

Otherwise, should it be assumed that which ever gmail was last viewed, will be the gmail that the new contact will be associated?   Sounds like an unnecessary step to perform prior to establishing a new contact!