I have had the bionic since Sept. 2011, I have had nothing but trouble with connection, update comes out and seems to fix problem. Then two days or so later connectivity dropping, and the most frustrating part I have is it seems to drop when I need it the most. For instance the other day we had to bring our dog to the hospital for emergency surgery. It was an hour away in a town my family and I do not spend time in. After getting our dog into the hospital we wanted to go out to eat, and wait to see how the surgery went. At this point my nerves were fried as my wife's were, and our kids, who were blissfully unaware (of just how serious the situation with our dog was), were driving us mad because they were hungry too. So I go to my trusty Bionic which says it has 4g connection and i bring up the stock browser and try to find some place to eat. Guess what, connection dropped. So I go through the process of turning the phone off and pulling the sim and turning it back on and then off again after about a minute to replace the sim, 4g pops up again so I pull up the stock browser again and type in my area and restaurants and I get the error message of web page not available. So I look up and I see 3 bars but no connectivity.
I was very upset (and still am) and I imagine this has happened to some degree to others and possibly in worse situations than ours, where they need some information and can not get it. I hate the device as a phone and went to see a rep about this and he said he doubted a new sim card would work any better and recommended to get a refurbished replacement for it. I said no I do not need a refurbished piece of junk.
Buying this phone when it came out cost me 300.00 $ because I was a sap and bought a device I should have known from the start to be problematic. I had faith though which did not serve me well at all. Verizon needs to get with Motorola and either replace all the defective junk with phones that work or they need to figure out what the hell needs to be fixed and fix it. Now the kicker, I got a call from Verizon the other day and told me that if I wanted to upgrade my phone when it is time I would either have to get on board with one of there new options for a plan or purchase a phone at regular price. I have been a long time customer with Verizon and have always had good service and coverage. I have been told that Verizon takes its time getting new phones in because they test the heck out of them to make sure they work. I have read that Motorola was the pioneering company in mobile phones. Well on this device they have both seriously dropped the ball. My wife and I are very seriously considering changing our carrier. Those of you who defend Verizon and say good riddance to me and those like me should be very concerned about being the next customers who get the short end of the stick. It is obvious to me that Verizon is just another big corporation concerned only with the bottom line and not with doing the right thing. I say this not because of my personal problem but with the plethora of blogs, posts, consumer reports that I have read about the Bionic since it has come out.
I do not want to change carriers I want Verizon to do what is right and sell people devices that work when we need them the most.
