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Past calendar appointments missing
lkinne
Enthusiast - Level 2
‎07-28-2015 07:15 AM


I have my Outlook calendar synced to Google Calendar on my Droid Maxx.  On my phone the calendar is showing future appointments and the last 2 weeks of appointments.  After the last 2 weeks it is only showing past recurring appointments.  On my computer all past appointments are visible.  Any ideas on how to see the rest of may past appointments?

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Re: Past calendar appointments missing
lkinne
Enthusiast - Level 2
‎08-10-2015 08:53 AM

I have talked with Microsoft and had our IT group look at it.  They both say it should work and the settings I have are what they should be.

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Re: Past calendar appointments missing
vzw_customer_support
Customer Service Rep
‎07-30-2015 07:22 AM

Ikinne It's crucial that all of your calendar events are visible. Have you checked the sync settings on your computer for mobile device settings? Have you always had issues with viewing previous events in the past?


SheritaH_VZW
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Re: Past calendar appointments missing
lkinne
Enthusiast - Level 2
‎07-30-2015 10:30 AM

All of my sync settings are set to all, always have been.  I never had the problem until a few days ago.

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Re: Past calendar appointments missing
vzw_customer_support
Customer Service Rep
‎08-01-2015 10:39 AM

Thanks for confirming that information for us. What changes accrued a few days ago? Any new updates? Any new apps downloaded? After 2 weeks, do the appointments that were there now disappear? Have you tried to remove and then readd your Outlook?


ChristopherM_VZW
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Re: Past calendar appointments missing
lkinne
Enthusiast - Level 2
‎08-03-2015 07:07 AM

No changes, updates or updates I am aware of.  The last update was in June.  I did not download any new apps.  After 2 weeks the appointments disappear, except for recurring appointments, they go back forever.  I have uninstalled and reinstalled, the calendar still has the same problem.

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Re: Past calendar appointments missing
vzw_customer_support
Customer Service Rep
‎08-05-2015 07:24 AM

Ikinne,


Thanks for the details and completing those steps. Next, I'd recommend clearing the data/cache from the calendar application; settings>apps>"all">Camera>clear data/cache.


TrevorC_VZW


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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Past calendar appointments missing
lkinne
Enthusiast - Level 2
‎08-05-2015 07:39 AM

I have done that a few different times and nothing changes.

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Re: Past calendar appointments missing
vzw_customer_support
Customer Service Rep
‎08-07-2015 07:46 AM

I appreciate your cooperation with this so far. Is this the Google Calendar app on your phone? I also have just started using this app on my phone. Like you I can only view my past appointments through the app if they are recurring in the future. It seems that the app is functioning as intended at this time.
BryanS_VZW
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Re: Past calendar appointments missing
lkinne
Enthusiast - Level 2
‎08-07-2015 08:33 AM

Actually it is the Calendar App that came on my phone, not the Google Calendar app.  Other co-workers have the same phone & app and they are not having the same problem.  We have compared our settings and we see nothing different between us.

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Re: Past calendar appointments missing
vzw_customer_support
Customer Service Rep
‎08-09-2015 08:38 AM
lkinne

Got it. I apologize for the misunderstanding. Were these prior appointments originally created in the app on this phone? When you sync are you connected to wifi or the cellular data network?
BryanS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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