Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Phone Crashed Dead

My droid 2 was charging felt warm then crashed and now wont even power up at all...........any suggestions??

Re: Phone Crashed Dead
Customer Support

Hi Brinda73,

I apologize for the delay in our response. Hopefully your issue has been resolved by now. If your phone is still not powering on we can try a couple of things. Have you tried removing the back cover and battery for 30 seconds. If this doesn't do the trick, please follow the below steps.

1. Slide the keyboard open.
2. Press and hold the Power button and X key simultaneously until the Recovery screen (exclamation point with android figure) appears.
3. From the Recovery screen, press the volume up and down key simultaneously.
4. Select reboot system now.
(Utilize the Volume keys (up / down) to highlight and the Power button to select.)

If you need additional assistance please do not hesitate to contact us.

Thank you,


Please follow us on Twitter @vzwsupport