Phone Crashed Dead
Brinda73
Newbie

My droid 2 was charging felt warm then crashed and now wont even power up at all...........any suggestions??

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Re: Phone Crashed Dead
vzw_customer_support
Customer Service Rep

Hi Brinda73,

I apologize for the delay in our response. Hopefully your issue has been resolved by now. If your phone is still not powering on we can try a couple of things. Have you tried removing the back cover and battery for 30 seconds. If this doesn't do the trick, please follow the below steps.

1. Slide the keyboard open.
2. Press and hold the Power button and X key simultaneously until the Recovery screen (exclamation point with android figure) appears.
3. From the Recovery screen, press the volume up and down key simultaneously.
4. Select reboot system now.
(Utilize the Volume keys (up / down) to highlight and the Power button to select.)

If you need additional assistance please do not hesitate to contact us.

Thank you,

NidiaA_VZW

Please follow us on Twitter @vzwsupport

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