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Phone Turns off by itself and loses coverage
Murr1128
Member

I've been having some issues the last few weeks with my phone automatically turning off and I have to restart it and its also loosing 3g coverage and even 1x coverage....I went through and deleted apps that I resently added thinking that might be the issue, I do not want to do a hard reset so is there any other suggestions that might help this problem....It happens atleast once a day (grrrrrr...)

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Re: Phone Turns off by itself and loses coverage
mssy722
Member

Mine started doing the same thing but all day long.  I did a factory reset and it fixed it for a 1/2 a day but now its turning off by itself again.  The last one I had did the same thing and it was covered by the warranty, but since I've had this one for 2 or 3 months my warranty is expired and I don't have insurance so I'm pretty much screwed!

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Re: Phone Turns off by itself and loses coverage
vzw_customer_support
Customer Support

@Murr1128,

That cen definitely be inconvenience and very frustrating! But don't worry because I'm here to help!

What software version are you running on the device? When does the phone power cycle? Does it happen while on a call or when using applications or both? How often does it happen? Have you performed a hard reset http://bit.ly/qp3rQL since this started?

Please provide details so I can better assist you.

John B

Follow us on Twitter @VZWSupport

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Re: Phone Turns off by itself and loses coverage
AnitaDJ
Member

I have the same issues, my phone randomly turns off at least twice a day and my family who has Verizon has 3G coverage when I have 1 bar or no coverage at all. Did the factory reset and it did NOT help at all! 

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