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Phone locked itself, how to unlock?
johnst10
Member

Got up this morning, my phone said it was locked and now all I have is a screen with a picture of a phone with a red triangle with an exclamation point through it.

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Re: Phone locked itself, how to unlock?
vzw_customer_support
Customer Support

@johnst10

Let's get your device back in working mode!  You can perform an "Alternate" hard reset http://vz.to/1eVt3Ll of the device to restore it to it's original working state.  Hopefully, your data was previously backed up by your Google account and/or your Backup Assistant account.  Once you reactivate the device, you can sign in with Google and Backup Assistant to restore your data.  Let me know how this works out for you.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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