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Phone won't fully turn on
help_1
Newbie
‎03-13-2013 06:17 PM

I was having problems with my phone, so i decided to do a hard reset. When the phone turned off to perform the reset, an error message popped up saying that the hard reset failed due to a problem with the SD card. I tried to turn the phone back on, but all my phone will do is the startup process where the phone goes off and has the mechanical animation. Then the phone will appear to load, as it should when it normally turns on, but then the animation will start all over again.

How do i fix this ?

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Re: Phone won't fully turn on
JerryF
Specialist - Level 1
‎03-16-2013 12:29 PM

Try this...

Remove SD card.  Then remove the battery for over 10 minutes (this will not reset your phone).  Then re-install SD card and then the battery.

JerryF

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Re: Phone won't fully turn on
vzw_customer_support
Customer Service Rep
‎03-28-2013 05:53 AM

I'm hoping that this issue has been resolved, but I want to provide an additional step if you're still experiencing issues. Please attempt an alternate hard reset. This step is performed before the phone boots all the way up, so hopefully it will be able to complete this process. Click on the option for Alternate. http://bit.ly/UWT4k6

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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