Ok so, I had a Droid 2. Loved the phone. It bricked, and they promised me a new phone. I get the "certified like-new" replacement, but that's another rant for another time.
I activate the "new" phone and everything is working fine. Then, the phone starts running slow earlier today, so I power off/on just to clear the memory. My old D2 did it so much on it's own, I wasn't used to having to do that.
Since I did that, I have had 7 random resets, and now my phone won't send or receive picture messages.
Talked to Tech Support(made it to tier 3, only took over an hour on the phone) and got a trouble ticket number, as they have no idea why I can surf the web, send texts, make calls, and even download from the market, but yet picture and video messaging doesn't work.
Anyone else run into a similar issue with their phone?
I have had Verizon since they bought Alltel in my area, and up until now, never ran into a problem, but this is a MAJOR problem for me.
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It was perplexing as to how I managed to get data via internet and other sources, just not through MMS.
The task killer wasn't killing my messaging app, but tried it with it uninstalled, and still nothing, so I re-installed.
Yesterday I was finally able to send/recieve them again. Still no word form Verizon what the issue was, or that they had resolved/closed the trouble ticket.
So everything works now, but nothing from Verizon following up with the trouble ticket.
Just out of curiosity, are you trying to send/recieve MMS while connected to WiFi? Cause it may not work. If not, a little better description of your setup may make your problem a little easier to diagnose. Are you using the default app, or a third party one? Have you installed any other apps that may be interfering (a task killer, for example)? What other sort of "modifications" have you made to the phone? Hopefully, with a little more information someone may be able to help you out.
I am trying to do it while connected to 3G coverage. I rarely use the WiFi on my phone.
I use Handcent for handling my messages, and ran it on my old phone as well, but it was working fine before I powered off the phone then back on again. I tired un-installing Handcent, and nothing changed.
I am running Advanced Task Killer, but once again, I was running that on my old phone, they worked fine, and was running it on this phone and it worked fine until I powered the phone off.\
I haven't rooted the phone or any other modifications like that.
After all the time on the phone with the Verizon rep, I can send pic messages when my phone decides it wants to. but still can't receive them.
Thank for the help here
I don't think it's your device. Just bought an LG Octane for my wife yesterday, and tried to send her a picture message from my Droid X. It wouldn't go through. She tried to send me one, same thing. Her friend on Verizon network tried to send her one, no dice. I had my brother try to send me one this morning, still no luck. I think it's something in the network.
Just my two cents worth.
The VZW rep tried a test device as well, and got no luck.
You may be onto something there Chug, but I would assume Verizon would be a little more adamant than "it could take up to 72 hours to resolve the trouble ticket" to fix an issue, especially if it is more prevalent than just a single phone.
It may not make a difference, but I also never received any of the test messages, picture or text, that the VZW rep sent me when on the phone with tech support.
Thanks for the help guys, and it's good, yet sad, to know I am not the only one having issues with picture messages.
One a side note, is your wife able to surf the internet on her phone, or use anyhting else with data? That's one of the questions the VZW rep asked me that made it really perplexing.
She was able to log into facebook without any issues. Other than texting and calling, that's all she wanted to be able to do, and is thoroughly pleased with the speed she's getting there. I just hope the $10 75MB data package will handle all her FB needs. 
Good to see something going well.
Some data is better than no data I guess.
I would hope it would cover it. Mobile websites are made to use small amounts of data, but FB is always a data hog, between reading posts and looking at pictures.
Othym wrote:
One a side note, is your wife able to surf the internet on her phone, or use anyhting else with data? That's one of the questions the VZW rep asked me that made it really perplexing.
Not sure if you are confused as to why the rep would have asked this or not, but MMS uses your data connection to download/upload whatever media is being sent, so they probably were just checking that that wasn't the shortcoming. Something to try, disable your task killer and see if that fixes the issue, you may be inadvertantly killing the messaging service or the app, causing it to malfunction.
It was perplexing as to how I managed to get data via internet and other sources, just not through MMS.
The task killer wasn't killing my messaging app, but tried it with it uninstalled, and still nothing, so I re-installed.
Yesterday I was finally able to send/recieve them again. Still no word form Verizon what the issue was, or that they had resolved/closed the trouble ticket.
So everything works now, but nothing from Verizon following up with the trouble ticket.
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