Picture in TXT message

[LeaLea]

I have the Incredible and when I send a picture through text I always get the mesasge that the file is too big. The person receiving the TXT says the picture shows up small. Does anyone know how to fix this?

[dabubbakin]

Two thing I try to do... first, lower the size and resolution to the photos. Second, try to crop the photo to reduce the pic size. My old phone took 300-400 bit pics to send. This phone is well over a mb. Android does a nasty job at resizing.

[LeaLea]

Thanks, I'll give that a try.

[LeaLea]

Well, that didn't work. Does anybody else have a suggestion?

[Kimberly_Nicole]

Hi.  I am sorry you are having issues sending a picture message.  I will help you by researching the issue.   I do have a couple of questions;

Are you using another messaging application or are you using the default text application that came on the phone originally?

What is the size of the picture you are tying to send?

Waiting on your reply

Thanks! 

[LeaLea]

Thanks Kimberly for your help.

I am using the default messaging service. I have tried different resolutions with the same result.

[Kimberly_Nicole]

Hi    Thank you for responding so quickly!  I will now give you basic steps to see do you have any applications that are conflicting with you sending picture messages.     We will try putting your phone into Safe Mode, to temporarily disable all of the applications so you can try to send a picture again.   Here are the steps. 

 

 

Click OK to turn the phone off.

 

Press and hold down the Power Key to turn back on.
 

When the HTC Logo appears on the screen, press and hold the Menu key.

Hold the menu key until Safe mode appears in the left corner of the home screen.
This may take up to 30 seconds.

Once you do this, try to send a picture message again to see if it shows up correctly.  If it does not, please message me back the following information.

What size picture are you using each time you try to send?

Did you take the picture you are sending on your phone or did you get the picture sent to your phone another way?

By the way, to disable safe mode, you will just power your phone off and back on.

Waiting on your reply

Thanks!

[LeaLea]

I was unable to get it to go in to safe mode.

[Kimberly_Nicole]

Ok. Before I give you more details on going into safe mode, how did you put the picture on your phone.  Was it sent from another phone or did you take it with your camera?

What format is the picture in? 

Also go into your messages on your phone and go to the menu and settings to makes sure the settings for picture messages is the highest. 

Waiting on your reply

[LeaLea]

It is a picture I have taken with my phone. By format, do you mean resolution? And I can't find anything about picture size in the message menu.

Thanks for your continued help!

[dabubbakin]

Did some testing with may camera on the Incredible. No apps or anything....

Each test picture was attached to a normal MMS message.

Test 1

8M (3264x1952)

Widescreen Checked 5:3

Storage - Phone

Quality - High

Result

"Compressing Too Large"

25kb/1200kb

Details

Size - 25.78kb

Resolution - 408x244

--------------------------------------------------------------------------------

Test 2

Small (640x384)

Widescreen UNCHECKED

Storage - Phone

Quality - Normal

Result

149kb/1200kb

Details

Size - 70.51kb

Resolution - 640x480

-------------------------------------------------------------------------------

Test 3

Small (640x384)

Widescreen UNCHECKED

Storage - Phone

Quality - HIGH

Result

253kb/1200kb

Details

Size - 164kb

Resolution - 640x480

------------------------------------------------------------------------------

Test 4

1M (1280x960)

Widescreen UNCHECKED

Storage - Phone

Quality - High

Result

1123kb/1200kb

Details

Size - 689kb

Resolution - 1280x960

Sent to myself and it returned it as: 276kb @ 1280x960

-----------------------------------------------------------------------------

Test 5

3M (2048x1536)

Widescreen UNCHECKED

Storage - Phone

Quality - normal

Result

622kb/1200kb

Details

Size - 407kb

Resolution - 2048x1536

Sent to myself and it returned it as: 398kb @ 2048x1536

------------------------------------------------------------------------

Test 6

5M (2592x1952)

Widescreen UNCHECKED

Storage - Phone

Quality - normal

Result

789kb/1200kb

Details

Size - 500kb

Resolution - 2592x1952

Sent to myself and it returned it as: 494kb @ 2592x1952

----------------------------------------------------------------------------

Test 7

8M (3264x2448)

Widescreen UNCHECKED

Storage - Phone

Quality - High

Result

"Compressing Too Large"

35kb/1200kb

Details

Size - 35.10kb

Resolution - 408x308

------------------------------------------------------------------------

Test 8

8M (3264x2448)

Widescreen UNCHECKED

Storage - Phone

Quality - normal

Result

872kb/1200kb

Details

Size - 762kb

Resolution - 3264x2448

Sent to myself and it returned it as: 873kb @ 3264x2448

----------------------------------------------------------------------------

So, my conclusion is if you send something via picture message with this phone you better have the WIDESCREEN UNCHECKED and the Quality set to NORMAL.

They should send without shrinking too much....

I guess I cant send my HQ 8MP pics to my friends but I can upload them to FB or Email without any converting.

Patting myself on the back...

[LeaLea]

Which resolution had the best result? Anything less than 8?

[dabubbakin]

8 will work, but keep the quality on normal and the widescreen off. See the last test above.

[dabubbakin]

Sorry about that.... was thinking I had it figured out. I also am having resizing issues. No message apps here, stock Incredible. I'd appreciate some assistance as well.

Thanks