Poor Reception and Signal

[so8sk]

I have had the droid incredible 2 for about a month now.  The reception is AWFUL.  The phone constantly has a weak signal or no signal.  I did NOT have the issue with the MOTO Droid.  And, yes, the weak or no signal translates into reception problems.  I am constantly being told by folks that they have called me and my phone did not ring and I do not have a missed call.  Often times, it will take almost a half-hour to have a voice mail (from a call i never received) register on my phone.

Anyone have any suggestions on how to improve the signal/reception?  AI haven't moved.  I live in the same place I lived with my MOTO Droid, and I did not have any reception/signal issues with my Moto Droid.

Thank you for any help.  I'm so frustrated by the missed calls that I don't even know I missed.

[mdram4x4]

try *228 and update

[so8sk]

Thanks for the suggestion.  I tried that update a few days ago, and there has been no difference in the reception/signal strength.

[RescueEMT911]

I contacted HTC this morning 6/9/11, and asked about my weak signal/poor service with my HTC Incredible 2 and was told that they would report my problem to their software development team, but she also said that they have NO reports or trouble issues listed with the Incredible 2 for weak or poor signal, so basically HTC has no idea that the problem is occuring.  I ask that anyone who has a problem with their phone signal or fluctuating meter to contact HTC directly so the Incredible 2 development team can be aware of this.  You can contact HTC directly at 1-866-449-8358, this way they can actually be aware of the problem that is occuring with the phone!

[trigun123478]

Yeah Verizon acts like they have never heard it before. I to have called verizon about this issue, they came out and checked my area and said I was in a great signal area. I told them this is a known issue. They just want to give me a replacement Inc2 but I know that,that won't fix the issue. I've had dropped calls, and I go to make a phone call and it won't call at all then I wait for a min, or so and try again and it works standing in the same spot. Also had calls go to voice mail, with no missed call. So this is getting frustrating because the samsung fascinate has this issue as well. So I've switched to my fascinate for now see how it goes for a week.Verizon is no help, I hate that they act like they have never heard of that issue.

[missyk]

New poster: Wanted to chime in. I have received Incredible 2 as warranty replacement to Original. I immediately noticed signal issues. My phone would go from 1x to 3g, with 3 bars then 2 bars all day long. I had dropped calls which I have never had on original incredible. Made 4 different calls to Customer service. Had me do the *228 option 1, *228 option 2, didn't help.
On last called the offered another replacement, which I have had for about 3 days. No better. I will not be calling for another, just going to live with it. I am very disappointed, with this device as a "phone".

[Angells8]

          Just wanted to confirm, once again, what everyone else is saying.  This phone is fantastic!..at everything except being a phone!  My husband and I just switched to Verizon 2 weeks ago after spending 13 years with Sprint. Please don't tell me I'm going to seriously regret it.  My HTC Droid Incredible 2 also has absolutely no reception (-104 to -105dBm) from the second I powered it up.  I've attempted, like everyone else, the phone update *228 thing, tried moving to different areas inside and outside of my home, tried holding the phone several different ways in case I was inadvertantly blocking the antenna. powered off and on, etc.  My husband got the Casio G'z One Commando and has had absolutely no problems with reception, dropped calls, missed calls; no issues with that phone at all. But I'm in the same small house he is in, in the same room sitting right next to him...and the HTC ~ nada! No signal, no bars -105 dBm, missed, dropped, and unintelligible calls. 

     If that weren't bad enough, now that I finally said 'ok' and switched service providers....1) My 24 y/o daughter has been hospitalized 5 states away and we REALLY need to be able to communicate; but we can only hear a few broken words from each other before the call is lost.  She is having to utilize a hospital phone as patients are not allowed to have their cell phones while in the hospital, so texting and emailing are not an option. She's frightened and ill right now, and I'm a worried wreck with a useless phone!.... and 2) Got my first bill today....for 4 days service... $343.56!!!!!  ....but I held up my end of the deal Verizon...I paid you.  Now, could you please hold up your end of this contract and please find a way to correct the reception problem that is obviously specific to this particular model phone?  Or, at the very least, provide me with a phone that actually can be utilized to make and receive phone calls?    

     Any feedback (except the ol' try *228 or any equally redundant and ineffective advice) would be

greatly appreciated; especially since having a working phone line is more than just a convenience right now.

[losvaldez55]

I feel you pain with the phone.  I hope your daughter gets better!  What I don't understand is the lack of support there is for this issue.  Battery pulls, *228 and factory resets are not the answer to this problem.  It's almost an insult to call in and ry to get help.  It is extremely frustrating.  My gtalk app is useless now and continues to drop my online contacts and shows me offline to my friends and family.  I don't know if this is a reception issue or software issue but I can't get any answers.  They have a remedy ticket out to try and figure out the reception problems.  But by the looks of it I think it is a problem with the hardware design.

[sadarr]

You will need to go online and file a complaint with the FCC and the board of public utilities...Expalin your situation and the lask of reponse from Verizon...You will be surprised..Verizon does not like people notifing these agencies..Good Luck..I am in the same situation with little or no signal and I have a handicap child and this puts her in jeoparday..

[JonDoh]

I'm going back to AT&T where I always had a great signal and didn't have dropped calls on my hour commute to our satellite office.  Sound was crystal clear - not garbled like with Verizon.  I just can't believe their employees come on here and sing the same old *228 (which you never have to do with other carriers) and say there is not history of reported reception problems.  HTC and Verizon both have been made aware of the problems.  

Class action lawsuit time.

[jtrennepohl]

My wife is having the same reception problem on her second replacement phone.  The signal keeps dropping in and out.

They need to fix this problem soon!

[TamaraH_VZW]

Once again community, I thank YOU for all of the feedback you provide on a daily basis. It is greatly appreciated.

With that being said, I know what you will be reading next is sure to get some of you hot under the collar.

I don't want you to think that we don't care, or that we are just trying to pacify you when we reply to these forums.

Please be advised that we do our best to give you the most up to date & most accurate information that we can provide you.

Many times it isn't what you want to hear, however it is the truth.

As a result of this particular forum, I have forwarded your comments/concerns to  HTC to let them know that MANY of our customers are having problems with their devices specifically with the reception, whereas other  (different) devices in the same household are not experiencing reception issues. That is a RED FLAG that there is an issue with the phone & not the service that Verizon Wireless provides. Therefore, a replacement is not going to resolve the issue.

Rest assured, I have forwarded your concerns to HTC as of today, I have yet to get a response from them as to how we as a team can resolve the reception issues. 

Again, I know it's not what you want to hear, because I'm sure you all wanted it fixed "like yesterday" but please know that we continue to work hard for you, our  customers.

[Addictor]

Thank you, TamaraH_VZW, I hope that some kind of fix can be hashed out soon. My wife and I are starting to become a little disgruntled over our phones. Like I said though, my son has an LG Cosmos Touch, it's also a 3G phone, but he has full signal all the time. My old env2 always had full signal here, and other family and friends that come to my home, they always have full signal, never any problems. I'm just thankful that we have WiFi, but still dosen't solve our phone signals. Like everyone else has been saying here, and I agree fullheartedly, this phone is great at everything except being a phone.

Let me say that the signal issues have ticked me off since the beginning, and was told by Verizon and HTC to wait for the Gingerbread update which should fix various issues including the signal, and so against my better judgement, I waited, and past my first 30 days of service, so return and cancellation of my service contract were now unavailable as an option.

Verizon has always been good to me in the past, which is why I cancelled my AT&T contract early, so I could come back. Now, I am seriously starting to think about kicking myself over it.

So, while I'll be here waiting, hoping there's no emergency out there and worrying that no one will be able to get ahold of me, I'll be playing Angry Birds and surfing YouTube. lol!

[robnic08080]

I found a solution.  I called 611 last week and explained the problem.  The first tech was clueless so she passed me on to Tier 2 tech support.  The guy checked how my phone was connecting to the local towers in my area.  Uh-oh, turns out my phone was set up to be on the 4G network.  Also turns out, most Droid Inc 2's were also set up to be on the 4G network.  The tech switched my phone over to the 3G network and voila!!!  Ever since, I havent had a problem with bad receprion or internet speed.  Call Tech support and ask to be pushed through to Tier 2 support.  Good Luck,

[pappy53]

How was it set up for 4G when it is not a 4G phone?

[vickippac]

Who did you speak to in tier 2 support.  the person i got had heartd nothing of this problem

[vickippac]

Oh tech support said there is no way for the phone to be in the 4G network because it has to have a 4G SIM card.  So that solution does not work

[so8sk]

My initial reaction when I read this post was that I did not believe it since the Dinc2 is not a 4G capable phone.  So, for fun, I called Tech support.  Turns out, my initial reaction was correct.  I was told this "solution" was an impossiblity.

[TominqueBo_VZW]

Hello trigun123478,

If your problem is still occurring  please PM me with your name, mobile number and an alternate call back number so I can further assist. Thank you.  

[Addictor]

TominqueBo_VZW, we are all still having this issue. It's has been redflagged previously by another Verizon rep, and this page has well over 2600 views now. We all know that replacing our NEW phones with a REFURBISHED one will not work, we understand that the *228 will not work, we understand that doing a complete factory reset does not work, and we understand that that not only did the Gingerbread update not fix our problem, in some cases made it worse and also broke some functionalities that worked just fine beforehand.

We are tired of getting manhandled and not getting answers or acknowledgment from both HTC and Verizon that a solution has been discovered or confirmed that an issue exists, WHEN IT CLEARLY DOES. I am getting quite frustrated with the lack of response from both of these companies and am getting ready to go ahead and CANCEL my account again. I am still barely getting ANY signal on my wife or I's DInc2's, but when my sons LG Cosmos Touch, and other family on Verizon, can be in my home with FULL SIGNAL, it frustrates me to no end. I am about at my wits end of this.

[DaisyP_VZW]

Hello so8sk,

I know it can be frustrating having signal issues with your device. You mentioned you already dial *228 and selected option 2. Exactly how long has this issue been occurring? What city and state are you located in? Please let me know so I can help since this is not a commonly reported issue with your device.