I have had the Droid Global 2 for about a year and a half. I have taken it into Verizon store.... been given "lessons"...kept up with updates...did all I can possibly do to "be patient" with it. Here are the following issues:
What I have done....
I am just curious....is this an ongoing problem with ALL (or most) Droid 2 phones. I am hoping that someone at Verizon will read this and give me the service I deserve. I have been with Verizon for 8 years...yes EIGHT YEARS. I have Verizon FIOS at the house. What I really need to know is, is there a phone that Verizon will REPLACE for this piece of garbage (without charging ME more $$$)....anyone had any luck getting good customer service from them ? If so, please let me know. Thanks much.
I have heard the concern in your voice here and I am here to help. It sounds like you have done a lot in terms of keeping up with your device and making sure you take all the steps to try and fix your issues. I want to turn your experience around and instill confidence in your device as well in our Customer Service.
Have you had this device replaced before? Have you also made sure to delete all files off the memory card (saving what you could of course) and make sure there wasn't anything on there that could be causing the issue(s)? I understand that you removed music files, but anything else that keeps getting put back on that could be causing this? I want to get down to the bottom of this.
What I would ask is not for you to just "work with it," I would like you to contact me. Please follow me and then message me. Include your mobile number, a prefered contact number and I will try and get in contact with you. We will work this out and get a full resolution!
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