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Powers on, Black Screen
msclayton
Member

I dropped my phone and at first it would turn on but the screen would act funny (white lines and such), but if i tapped it it would go back to normal. I kept pulling the battery and restarting it to see if it would help, no luck. I plugged my charger in and I could tell it was working, so it's just the screen. Now when I try to turn my phone on I can hear the "DROID" welcome and I can hear clicks when I touch the screen and I can hear when someone is texting me, but the screen doesn't show anything. It's just black. Can anyone help me?

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Re: Powers on, Black Screen
vzw_customer_support
Customer Support

Hi msclayton,

I'm sorry to learn that your phone is not working after the dropping incident. If you have insurance you can get a replacement pronto! Just file claim online http://PhoneClaim.com/Verizon at your convenience. If you are eligible for an upgrade you can process online http://is.gd/UpgradeOnline and get a new phone within a couple days, login to your My Verizon http://vzw.com to check your upgrade eligibility. If none of the above options are available to you we have a CPO replacement program that would get you a discounted device without extending your contract or your upgrade eligibility, see details http://bit.ly/KNnblU online.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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