Problem with touch screen control

[iowabeakster]

I got my incredible yesterday and activated it.

I have problems:

-When I use the zoom (pinch/spread) on larger screens,  I loose the ability to scroll up/down/right/left (swipe, slide). 

-I lose the use of the four main buttons. 

-I get strange menus popping up. 

-The phone completely freezes up.

For example on the Maps app:

I "pinch/spread" to zoom in on the map.  Then, I want to move the screen up/down/left/right.  Most of the time, I am unable to do so.  It just keeps on zooming in and out.  I am only using one finger and moving in a straight line (up, down, left, right), but it keeps zooming in and out.

Also, When this zoom problem happens, the four buttons (home, menu, back, search) do not work at all.   They are completely useless.

Another thing it does when it is stuck "zooming", a pop-up box appears.  This pop-up box has three icons in it: 

-two papers

-a magnifying glass

-and a green circle with two arrows pointing off from the circle

The touch screen is frozen, so I have no idea what those icons are supposed to do (I could probably guess).

When this box comes up, if I try using the joystick,  it will start making green lines and boxes all over the screen.   The touch screen and four buttons are still totally useless.  

Other times, a menu appears for no apparent reason.  I can't select anything in the menu, or back out of it.  Again, the touch screen and four buttons are totally useless.

I must turn it off, then back on.  Then, I can back out of the menu.

It is NOT just the Maps app.  It happens regularly while using the browser to read web pages.  I've also had the phone freeze up doing other various things (like the flash light).

I've removed the battery and restarted (soft reset).  I've also done the factory reset (hard reset).  The problems continue exactly as before.

The problems are not 100% of the time.  I have been able to use it some, and can see how it is supposed to work (and it is great).  But, the zooming problem makes internet use, and the Maps app nearly impossible (I am sure I would have a long list of other programs, but I only started using it yesterday).   I can use these things fine for a minute or two before the problems start (usually starting with the zoom problem). 

Sorry if this is long (I am copy/pasting it to send to Verizon support).

Any ideas?

[iowabeakster · Accepted solution]

replacement is on its way...

[dimap]

I'm not sure that will be a guaranteed solution, as I've had this same issue with 2 incredibles I have tried. In comparison, T-Mobile's refreshed equivalent, MyTouch4G, exhibits none of these behaviors. Interesting difference is that this phone has a maintenance update Android 2.2.1 applied, whereas the Incredible only has 2.2. Not sure if that matters, but it might.

I would be interested to know, however, if your replacement DOES fix the problem. I'll be quite surprised if it does.

[Dalite]

Make sure you return the phone if the touch screen is unresponsive.  Continue to return any replacement until you get one that the screen is complliant with your touch, skin chemistry and local climate.

This issue cost me the cost of a replacement phone, and repacemet of broken touch screen glass and LCD when I continually tried to use more pressure to get the screen to respond. 

Mine was less responsive when the phone was receiving a call and was ringing, which tells me it may be a design flaw that will not carry enough current to the touch screen when the ringing is occuring.

The replacement is a new one that I had to purchase as they would not warranty the other one.  It is also unresponsive to the touch when in standy and the phone is ringing.  I have learned to be persistently working with it the entire duration of the ring cycle, and am 75% effective in answering calls before they time out.

The original one was repaired(?) at my expense, and came back totally unable to wake from standby.  I have to take out the battery and power it back up to get it to work again.  Presently, I have the display timeout set to 1 hour.  If the phone rings after the screen goes to standby, I have to let it ring and go to voicemail, then remove the battery and power it back on. 

The original one was 6 weeks old, but the entire warranty was void once the touch screen glass cracked.  It was easy to verify that the phone had not been dropped.  The screen glass cracked under thumb pressure. 

Of course, neither Verizon or HTC had ever heard of this occuring before.  I spent the better part of today trying to find the right combination of applications and timing to wake it from standby.  I finally reformatted the SD card, reformatted the Phone Storage, do a factory data reset and finally a new firmware load.  Nothing will restore the screen. 

 If I had to guess, I would say there is a trace on the board that was not sufficient to carry the current of a full volume ringtone at 0dB.   It could also be parameters on the touch screen that are too tight to compensate for differences in skin resistance/capacitance.  Also is the possibillity of bad ground integrity between  the phones individual circuits. 

It is all academic, as I have spent another 200.00 on the original to replace the touch screen and LCD Display, only to find out that the phone is now unable to respond to the touch screen when it is in standby.

I will continue to use the new one until it finally stops responding completely.  This time, I bought insurance.  I can keep on taking them back until they acknowledge the problem. 

Try to learn from my mistakes.  Make them continue to replace the phone until you get one that works.