Problems since Gingerbread Update

kfuqua
Newbie

I received my update Friday night and it installed on Saturday morning.  Unfortunately I have run into some problems since this update went in.  1)  It lost most of my contacts.  It still has all those annoying Facebook contacts, but my family and friends are all gone.  It lost the phone numbers and names of many people.  2)  When I try to listen to music, it tells me that my playlists are all empty.  It lists the name of the playlists, but it doesn't find anything in them, even though the music appears to still be on the storage card.

 

Has anyone else run into these issues and do you have any ideas on what I can do?

 

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Cody21
Master - Level 2

You DO realize that you need to be reporting issues over at the MFN Forum as part of the SOAK/TEST group, right?  not here. If you were really part of that TEST group, you should have received an email with instruction and a web link to the forum.

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kfuqua
Newbie

I was not part of a test group.  I was not even aware that the update was coming out.  I woke up Saturday morning and my phone had a message on it stating that there had been a software update.  I clicked okay and off it went.

 

I don't know where to report issues like this and I've not seen any reports of other people having these problems.

 

I can't just bring in my contact from Google, because most of there were not there.  I lost the phone numbers of people who I had manually put in my phone and when I go online to backup assistant; they are not there either because my phone has already updated that.

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bearone21
Legend

i'm not sure why you think you got a gb update when no one else has mentioned it.

you got some other update, not gb.

 

fwiw:

i just checked  and my 2.3.340 is as current as it gets for now.

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kfuqua
Newbie

@ bearone21

 

I guess it's possible that it's not Gingerbread, but from what I've read, Gingerbread was released to some people beginning last Friday.  From the description I've read of the changes in the Gingerbread update, it sounds like what was done on my phone.  That's why I think I got the Gingerbread update.  What else would it be?

 

My wife and I both have the droid x and we bought them at the same time.  She still hasn't received an update and mine came late Friday night.

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droidsw
Specialist - Level 1
It's possible you had the update pushed to you without being registered with MFN. I would go to the Moto forum, sign up and log into the Droid X forum. From there, look for the forum manager, Matt in the contacts on the right. Send him a private message explaining you received the update without instructions. https://supportforums.motorola.com/community/google-android/droidx
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Cody21
Master - Level 2

@kfuqua  :  What SYSTEM VERSION is in your settings?   SETTINGS / ABOUT PHONE

 

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kfuqua
Newbie

System version - 4.5.596.MB810.Verizon.en.US

 

Android Version - 2.3.3

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Ann154
Community Leader
Community Leader

kfuqua wrote:

System version - 4.5.596.MB810.Verizon.en.US

 

Android Version - 2.3.3


That is the official version of Gingerbread for the Droid X from Verizon. I just checked it against the system update pdf file.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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bearone21
Legend

kfuqua wrote:

System version - 4.5.596.MB810.Verizon.en.US

 

Android Version - 2.3.3

 

my apologies

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DroidudeAZ
Contributor - Level 2

Love the update for the most part. In the Motoblur Social Activity widget, it no longer lists the number of unread updates you have. This can be annoying, if you have a hundred or two hundred, you don't know where you're at.....hopefully it will be taken care of in a future maintainance update. Most everything else seems to be working well so far. Can't comment on the contact thing, mine all seem to be there, though the groupings are different and most of the duplication seems to have been eliminated with better linking. Very happy overall!

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Wildman
Legend

I would say that you install it over a full setup device with Froyo,  these are the type of issues that I have noticed happens, my suggestion is to do a hard reset and then log into Google or BA and update information..

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