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Problems with software update

Wekay
Newbie
‎09-03-2011 02:25 PM
My phone updated yesterday and now the charger won't work. What's the problem? My battery is dead and it won't recharge. Everything was fine until the upgrade. I tried removing the battery and powering up and down but nothing is working. Any suggestions?
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Ann154
Community Leader
Community Leader
‎09-03-2011 04:19 PM
Which phone do you have? Have you tried a different charger? Is there LED light indicating that it supposedly charging? Also if the battery was completely dead leave the phone plugged in for a few hours before attempting to turn it on.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Wekay
Newbie
In response to Ann154
‎09-06-2011 02:07 AM
It's a Droid2 A955. I have discovered that it will charge from the plug if the phone is powered down. I can get it to charge while it's on in the car. My issue is that I have a hot spot that I use quite often and need to keep it plugged in so that the battery won't drain with the hot spot activated. Is there a setting that I need to change to correct this?
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Ann154
Community Leader
Community Leader
In response to Wekay
‎09-06-2011 02:16 AM
Ah! This thread belongs in the "Droid 2 by Motorola" forum and not the "Droid by Motorola" forum.

I am not sure if there is a setting or not. Maybe the other Droid 2 will have a suggestion.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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breezex
Specialist - Level 3
In response to Ann154
‎09-06-2011 01:27 PM

Ann154 said: "Ah! This thread belongs in the "Droid 2 by Motorola" forum and not the "Droid by Motorola" forum."

 

Guess what?  They are now the same forum.  Droid and Droid 2 have been tossed onto the same "has been" heap by the forum management.  Seems like odd timing with the Gingerbread updates for the Droid 2 and Droid 2 Global just rolling out.  Guess they feel that they have to make room for all the new smartphones rolling out in the near future.

 

Also, either I have not posted in a long time or the posting editor is now different as well.

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Ann154
Community Leader
Community Leader
‎09-06-2011 02:42 PM
The two forums have been combined! Interesting.

They weren't yesterday. Change happens quick.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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oyzani
Newbie
‎09-06-2011 05:00 PM

I'm also having problems with the upgrade. My phone now freezes often (it did not before). I reset it to the factory settings re-installed whatever applications I could. Same deal. Even just opening Settings causes it to lock up. Holding down the power won't shut it off. I have to remove the battery.

 

Not sure where to put this problem, but it is gingerbread upgrade based.

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ChristinaB_VZW
Verizon Employee
In response to oyzani
‎09-09-2011 03:18 PM

Hi Oyzani, 

 

I understand your frustration! Let's start with some troubleshooting to see if we can help with a resolution.

 

Please check the animation settings and turn them off, as this steps proved to greatly improve the issue. The steps are below.

 

Turning off animations (Menu > Settings > Display > Animations - set to No Animations)

 

Please attempt these steps and post back with your results. 

 

Thank you!

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