Refurbished replacement phones

[truecrimson]

I have now returned 2 Bionics to Verizon and I am shipping #3 off tomorrow. They always send a refurbished phone as a replacement, but I have found these phones to be defective each time. I am guessing they are just returns from other customers. They supposedly go through some sort of 100 point check system, but that apparently is a joke. 

1st Replacement:  The volume button fell off after 1st use. Just popped right out and wouldn't stay in the phone. Also the phone was scuffed up and looked like it was a manufacturer's reject. 

2nd Replacement:  The proximity sensor / light sensor does not work and the screen has issues. The screen on several occasions doesn't recognize that it is being touched or it will respond as if touched in a different location. 

I can't wait to see what is going to be wrong with my 4th Bionic. It feels like Christmas morning... in a bad way. 

[Wildman]

Boy am I glad I dont have your luck, I have had only a few replacement devices and I havent yet had to return the device for any defected issues upon arrival, everytime I heard that a user has had a repeated devce issue I just cant understand how I seem to be so lucky..

Guess I one in a million man and you are a everyother person because the odds are so low of a issue constantly happening..

Hope they get you going with a working device...  Good Luck.

[truecrimson]

Just got my 4th Bionic in. Within 10 minutes of boot I had a BSOD. Had to pull the battery. 

[ajnevares1]

Ive gotten my 3rd replacement before just giving up and going back to a 3G device...the good thing, all the issues reported are not only similar to everyone elses, but also recognized by Motorola so that should tell you another replacement will never be the solution, its cleary a software issue dependant on a software fix that may actually be released one day. 

Personally, I refuse to hold onto a phone that doesnt work and is reliant on a software update that is not even guaranteed to fix the issue and also repeatedly pushed back. 

Think its time to talk Verizon into exchanging the Bionic for a different model...

[Utah_patriot]

I am very frustrated with the Bionic.

They are losing a lifelong customer very soon if nothing changes SOON

[Elitist_Jerk]

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Utah_patriot wrote:

I am very frustrated with the Bionic.

They are losing a lifelong customer very soon if nothing changes SOON

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Yah motorla isn't the only companies that make phones. You might take a look at the samsung nexus that is coming out soon

[Utah_patriot]

Very excited for the Nexus It was tested in another country before bringing it to the U.S.

It is pure Android without any of this Moto Blur {word filter avoidance} or for that matter HTC Sense build around.

Sick and tired of my Bionic flaws and Verizon not doing anything to fix it 3rd Bionic is enough to make me walk away from Verizon

[reallyniceguy]

I would call motorola directly. Thats where the phone comes from anyways? Whats the point of cancelling verizon, going to att and getting a motorola atrix by the same manufacturer? Im sure as soon as the nexus comes out, there will be unsatisfied people. Just like with any other phone.

[Joey301]

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reallyniceguy wrote:
I would call motorola directly. Thats where the phone comes from anyways? Whats the point of cancelling verizon, going to att and getting a motorola atrix by the same manufacturer? Im sure as soon as the nexus comes out, there will be unsatisfied people. Just like with any other phone.

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This is the kind of response that I just don't understand. The problem with the Bionic is not the typical complaint about some tlittle thing with a phone. THIS PHONE DOES NOT DO WHAT IT ISUPPOSED TO. It has nothing to do with wanting a Nexus, or the fact that there are always people complaining about one little thing or another. I am not a complainer, but I am yelling as loud as I can on the Internet that his phone does not work. Motorola made it, but Verizon sold it to me. The problem may be the phone, but it could also be the network. I have to complain to the company that sold me the phone, since that is who has my contract and is taking my money. If you read the Moto forums they are not helping anyone either.

[Tidbits]

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Joey301 wrote:

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reallyniceguy wrote:
I would call motorola directly. Thats where the phone comes from anyways? Whats the point of cancelling verizon, going to att and getting a motorola atrix by the same manufacturer? Im sure as soon as the nexus comes out, there will be unsatisfied people. Just like with any other phone.

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This is the kind of response that I just don't understand. The problem with the Bionic is not the typical complaint about some tlittle thing with a phone. THIS PHONE DOES NOT DO WHAT IT ISUPPOSED TO. It has nothing to do with wanting a Nexus, or the fact that there are always people complaining about one little thing or another. I am not a complainer, but I am yelling as loud as I can on the Internet that his phone does not work. Motorola made it, but Verizon sold it to me. The problem may be the phone, but it could also be the network. I have to complain to the company that sold me the phone, since that is who has my contract and is taking my money. If you read the Moto forums they are not helping anyone either.

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Microsoft makes the Xbox 360, and BestBuy sold it to you... Who do you complain to?

The contract you signed is to recoup the amount of money they spent for you to get the device YOU CHOSE.  If you paid outright for the device would you still have the same complaint?

Manufacturers have been given a free pass everytime because people think this way, but in all honesty it's manufacturers that need to get things done from the get go.

[Bionic_3]

I hate to be negative, from your point of view, but the Bionic does exactly what it is supposed to do for me and many other users. I have not experienced the problems you mentioned.

I am sorry you have had such a horrible experience with this phone, but have you considered that you might be one of a small group of people having major issues with the phone when compared to all the Bionics sold? Just because there are many people on this forum complaining about the phone doesn't mean everyone is complaining. 

There are so many variables to be taken into account when using bleeding edge technology - and this is bleeding edge. Not only have you been moved to a new 4G LTE Network, but there is also the added complexity of providing a radio for 3G compatibility. Add in the dual processor and the variability of available networks and you have a very complex environment. It is possible that a confluence of factors are causing your problems. I'm glad I don't have to troubleshoot the issues.

We have 3 Bionics in the family and each has experienced the Black Screen of Death once. Otherwise, they have been rock-solid.

My daughter did switch from a BB Storm which she had to replace no fewer than 8 times. Each time Verizon shipped her a refurbished phone that worked for a while but ultimately died the same death. Sometimes you need to place blame where it is needed - on the hardware manufacturer.

[Elitist_Jerk]

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truecrimson wrote:

Just got my 4th Bionic in. Within 10 minutes of boot I had a BSOD. Had to pull the battery. 

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thats a known issue with the device itself, there is a software update coming, check the moto forums there are thousands of topics on this

not that its good, but at least you know it isn't your phone

[Elitist_Jerk]

That sucks, maybe you should contact moto for a replacement

I haven't ever had to have a replacement but I've heard both horro stories and success stories