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Ringer muting
Pickels
Member

My phone ringer automatically mutes itself at random times and also every night at 10:00.  I have checked Motorola Assist to make sure sleep and meeting time muting is not enabled.  This problem seemed to start with last software update.  Any ideas to fix this problem??

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Re: Ringer muting
vzw_customer_support
Customer Support

@Pickels,

Let's get your phone working right!

How often is this happening? Run the phone in safe mode http://vz.to/1lGpmhM for a few hours and see if this stops. It may be a 3rd party causing the issue. If it stops while in safe mode, you will need to uninstall all 3rd party apps and add them back one at a time to see which one is causing the problem. Keep us posted.

JohnB_VZW

Follow us on Twitter @VZWSupport

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