SIM card not in??
xa1life
Newbie

So I've been having this problem lately where my phone goes hot in my pocket and it drains the battery quickly, also my SD card which holds onto anything you download or take pictures in the phone, it says its not in there, but I checked and the card was perfectly in there. So I went to one of the verizon stores and the guy tells me to master reset it, so I did. So far the battery problems been solved but still the SD card still stands. So all my music, ringtones, pictures, and videos are gone.

I went into Settings->SD Card & Phone Storage, there it said Total space & Available space were unavailable and the mount SD card button was grey and wouldn't work

can you guys please help me fix my SD card into my phone

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5 Replies
sara924
Newbie

My Droid Charge has also been doing that and along with missing the SIM card, it says i have no service. I have to re-start my phone at least 10 times a day and I also take out the Sim card which is perfectly in there and has no damage to it, and i take out the Sim card, the memory card and my battery and leave it out for awhile and then i put everything back in and turn it on and sometimes it works and sometimes it doesnt. I also had the weather bug app on my home screen that showed the temperature, date and time and that also went away and i cant get it back on my home screen and im about to chuck my phone at the wall (JK) im so tired of it! lol

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xa1life
Newbie

I'm gonna try the new card idea, and no Jerry there has Arnett there has been no evidence of liquid or physical damage anywhere on the card, also to answer your first question yes this card came with the device.

I've connected the phone to the computer and it doesn't read the card.

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TamaraH_VZW
Verizon Employee

xa1life

Do you happen to have a memory card reader available? I would try that to see if your computer is able to read the SD card. You can also try inserting the same SD card into another device (perhaps a friend or family members phone) What we attempting to do is a process of elimination to see if the phone or SD card is defective.

sara924, I don't want you to chuck the phone at the wall! (I'm sure multiple device re-starts are a nuisance) Have you also tried to complete some steps that the community has suggested?

Please let me know your results xa1life and sara924.

Thanks for visiting the forums!

Tamara H.

Follow us on Twitter @VZWSupport

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ArnettH_VZW
Verizon Employee

Hello xa1life,

Memory cards can be a little tricky sometimes. Sometimes they are unable to be read by the device and other times they are temperamental. Is this the memory card that came with the device? Also, may I ask what size is the memory card? This is to ensure that the card is compatible with the device. Also, please verify that there isn't any evidence of liquid or physical damage on the card. From the look of the pictures that you attached, the device is a Samsung Droid Charge. JerryF gave an excellent suggestion about trying another memory card in the device to test the functionality. Have you done this yet? If so then what were your findings?

Another troubleshooting step to try is to put the memory card into the computer to verify if the computer can read the memory card. If the computer recognizes the memory card then I would recommend archiving your information and media before trying the next step. Also, I would reformat the memory card in the computer then reinsert it into the phone and see if you get the same error message as before. Once you have done so, please post your findings just in case additional assistance is needed.

Thank you...

ArnettH_VZW

Follow us on Twitter @vzwsupport

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JerryF
Specialist - Level 1

xa1life,

Here's a thought.  Go back to the VZ store and have them put a NEW  SD card into your phone.  If it works it may be that your SD card "has departed this earth" also known as it's dead.

Just to make sure your SD card is properly installed, do you see the same detail in yours as in the enlarged attached photo?  I had trouble matching your photo with mine so I couldn't tell.

JerryF

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