Samsung Charge - Unable to enter voicemail password

Eagle77
Newbie

The phone goes black after entering first two digits of password and displays goes on and off.

0 Likes
Reply
7 Replies
DC5_K20Z1
Contributor - Level 3
Eagle....try resetting your phone. Turn it off, pull the battery and wait a minute or two. Put the battery back in and boot up. See if that helps at all.
0 Likes
Reply
DC5_K20Z1
Contributor - Level 3
Also, make sure your hands or fingers are not covering up any sensors on the phone.
0 Likes
Reply
riffrafter
Newbie

I have the exact same problem...it's maddening.  Not just v-mail, any call where you need to press digits during the call and the screen just blacks out and/or flickers after the first 2 or 3 digits and further keypresses are ignored.

 

Just tried your solution - botting back up now.  Hope it works.

0 Likes
Reply
riffrafter
Newbie

Nope - no joy.  Same problem after reset.

 

Guess I'll need to call tech support....again.  Sigh...I think an OS update is desperately needed on this phone.  I'm still within my 14 day return window.  I like the phone, but if it's going be this buggy I may just return it and get something else as there does not appear to be an OS update in our near future after  reading thru the forums here & elsewhere...

0 Likes
Reply
JerryF
Specialist - Level 1

Riffrafter,

 

Try to enter it automatically.  Go to menu>settings>call settings and touch Voicemail "Settings for My Carrier."  Then enter *86 followed by a pause (this inserts a comma) and follow that with your password.  Usually one pause comma works but if needed add two commas.

 

On a GOOD phone, which you seem NOT to have, this will enter the password automatically so you do not have to enter it yourself..

 

JerryF

tekwerx
Newbie

Mine's been doing the same thing for months.  If I hold the phone upside down then the screen stays active long enough for me to enter the password and retrieve messages.

0 Likes
Reply
KManuel
Newbie

Mine did that too, drove me nuts until I did what Jerry F said above.

0 Likes
Reply