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Samsung charge shuts off doing a variety of things
lochbuie
Member

Hello -

My Samsung Droid Charge shuts off when taking picture, trying to get on the Internet and sometimes randomly with minimal use.  Do I need to replace the battery?

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Re: Samsung charge shuts off doing a variety of things
vzw_customer_support
Customer Support

Hi there Lochbuie!

Oh well we can't have your phone shutting off every time you try to use it! I will be delighted to provide some suggestions.

First, I would recommend putting your phone into Safe Mode and testing to ensure it's not being caused by a 3rd party application.

See: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42435

If it still happens in safe mode we would want to ensure it's not a software glitch. This would require a hard reset:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42407

Please ensure your media & contacts are backed up first!

Please let us know if this works.

Thanks!

MelissaM_VZW
Follow us on Twitter @vzwsupport

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Re: Samsung charge shuts off doing a variety of things
JerryF
Sr. Member

Please try this BEFORE you do a Hard Reset.  Put your phone on the charger and when the battery is charged to 90% or more, but NOT to 100%, use your phone to see if it still shuts off.  By the way I do not want the battery to be at 100% because I want the charger to still be charging.

What I am trying to do is to see if your battery may be the problem. 

BTW, buying a new battery is far less painful than re-building your phone after a Hard Reset.  If it were my phone I would FIRST buy a new battery.

JerryF

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