Sending message and stuck on "loading" screen
Enthusiast - Level 3

I have trouble sending messages to a few contacts. This has happened before and somehow fixed itself. The wife has the exact same phone as me, to include updates, and is on the same account. I send her a message and it's stuck on the loading page. When she sends me a message, it can be previewed on the screen when it shows up. I can see it on the SMS/MMS tab on the message screen, but not on the all messages tab. I have deleted her and re-added her, no luck. I have pulled the battery for up to 5 minutes, and no luck. She gets my messages and can send to me. I have textfree installed so I can text over wifi so I don't get roaming charges that shouldn't show up anyway while in Canada, but they show up and Verizon doesn't know why. I could send her text with this app installed with no issues prior and nothing was updated since installation to cause the issue. I can open up textfree and see the messages in there, so it is obviously a Verizon issue. Any suggestions?

1 Reply
VZ Employee Emeritus

ahooah48444, I'm sorry your having issues with sending & receiving text messages. I know how frustrating this can be and have researched your issue in more detail. I found some customers have reported this as an issue and performing a hard reset will fix this issue. Lets make sure your phone has the latest software. Here is a link to review information about the software and steps to update the phone. 


Additionally, if you continue to have issues after updating the phone you will need to perform a hard reset hard reset is a last resort when troubleshooting issues on your device. A hard reset will erase all data and restore preferences to factory default specifications. The link along with steps are below. 


 Hard Reset

  1. From the home screen, select the applications tab (located in the lower-left).

  2. Select Settings.

  3. Select SD & phone storage.

  4. From the Personal data section, select Factory data reset.

  5. Select the appropriate option:
    Reset phone
    Resets the phone
    Reset phone & Internal storage
    Resets the phone and the internal storage
  6. Select Erase everything.

  7. Perform initial Activation.