About two weeks ago my phone will suddenly just shut off, when I power it back on the battery life it gone and it takes forever to charge from that point. I have noticed when it shuts down the phone its self it unusually warm. Is it the battery?
Thanks,
Kim
Hello Kim8048,
I am so sorry to hear about your device. We want to make sure we get you back up and working as expected. Have you tried charging the device with a different charger? Also has the device been damaged in any shape or form? We are here to get you back up and working.
Warren_VZW
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