Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
Shutting down on its own
kim8048
Member
‎07-01-2013 06:46 PM

About two weeks ago my phone will suddenly just shut off, when I power it back on the battery life it gone and it takes forever to charge from that point. I have noticed when it shuts down the phone its self it unusually warm. Is it the battery?

Thanks,

Kim

0 Likes
1 Reply
Correct Answer!
Re: Shutting down on its own
vzw_customer_support
Customer Support
‎07-03-2013 06:54 PM

Hello Kim8048,

I am so sorry to hear about your device. We want to make sure we get you back up and working as expected. Have you tried charging the device with a different charger? Also has the device been damaged in any shape or form?  We are here to get you back up and working.


Warren_VZW
Please follow us on twitter @VZWSupport

0 Likes