I asked the representative if I could activate a Droid 2 and use it as a basic phone without the data plan. They said yes and put me on a data plan.
You can cancel your data plan and put a basic phone back on your line.
It's been Verizon policy for YEARS that a smartphone needs a data plan. Why people still don't understand this I'm not sure. Almost makes me wish Verizon would just have everyone go to a Share Everything plan so this doesn't keep coming up.
What rep would tell you that you could activate a smartphone without a data plan?! Are you sure? It's not only policy, but it's simply not even possible. Every time you put a smartphone on an acct the system automatically puts a data package on it... Your best bet is to go with Share Everything with 300MB (for a single line) or 1GB (for multiple lines). This would be the very minimum you can do... There's absolutely no way to get around it, not even a supervisor/manager is able to override that.
<< Name calling removed >>
Message was edited by: Verizon Moderator
I think many times there is a miscommunication between the CSR and the customer. What the customer thinks they heard is not what the CSR thinks they said.
You got me, that's very true.
Start a new topic or ask questions in the open forum.
