So if tech support can't help, what's next?
wcoastpi
Newbie

My wife & I both have Droid II phones. After the recent software update, our phones turn themselves back on as many from 1 up to 3 times after shutting them down. We have contacted  tech support and to my amazement have not helped us or indentified the problem. So much for getting HELP. Real pain when you're in an important meeting and the phones need to go off and you can't count on it. In this situation, I have had to remove the battery.

Hard reset has not fixed the problem: Tech support said that was pretty much it. So well, are we all stuck with alien software, or just bad support?

 

In looking through the forums, this is happening with other Droid models as well. So I repeat , is this the best Verizon can do for their customers?

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curtterp
Specialist - Level 1

wcoastpi wrote:

My wife & I both have Droid II phones. After the recent software update, our phones turn themselves back on as many from 1 up to 3 times after shutting them down. We have contacted  tech support and to my amazement have not helped us or indentified the problem. So much for getting HELP. Real pain when you're in an important meeting and the phones need to go off and you can't count on it. In this situation, I have had to remove the battery.

Hard reset has not fixed the problem: Tech support said that was pretty much it. So well, are we all stuck with alien software, or just bad support?

 

In looking through the forums, this is happening with other Droid models as well. So I repeat , is this the best Verizon can do for their customers?


Unfortunately, Verizon doesn't have any answers because they have not gotten any answers from Motorola. It is on Motorola to fix the problem because they made and programmed the phones.

 

In the meantime, if you are in a meeting. put the phone to silent instead of trying to turn it off. Quick way to put it to silent is from the swupte screen, instead of swiping from left to right, swipe from right to left. That will put the phone to silent.

 

If you do not want the phone to vibrate, then go to settings->Sound->Vibrate then select either 'Never' or 'Only when not in silent mode'. This will keep the vibration from going off when silent.

 

I know its not quite the answer you were looking for, but until Motorola puts out a fix for the problem, this will keep you from your phone going off during times you do not want it to go off.

 

 

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Wildman
Legend

The Droid X had this same issue and a hard reset did help that device, have you tried that option or tried it and just didnt see any change in outcome?

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tudorsrose
Newbie

I'm a technical support agent for another well known cell phone service provider. My advice to you is to do a 'second level reset'. The way to do one is to pull out your cell phone battery, WHILE THE PHONE IS POWERED ON. Repeat, do not power off your phone. Leave it powered on and pull the battery. After about 10-15 seconds, replace battery, & power phone back on. This isn't guaranteed to resolve the issue, but it may help. Good luck! :smileyhappy:

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TamaraH_VZW
Verizon Employee

I don't want you to feel as though we aren't here to help you as a company, because we are. 

 

Random power cycles have been reported since the software update to the Droid 2. At this time, software developers are working on this fix.

 

In the meantime, until the software update is available, you may want to place the phone on silent mode as suggested previously. 

 

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droidlvr11
Newbie

It's a gingerbread software issue. My phone has been turning itself back on ever since the gingerbread update. There is no fix for it. Battery pulls are a pain and should'nt be necessary. Resets only work for a short time and the problem just comes back.  The only way to get it to stop turning itself back on is to put it in airplane mode before you turn it off, it won't turn back on that way. I've done it a million times. It doesn't fix the overall problem, but it works. Just remember when you turn it back on to take it out of airplane mode.

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wcoastpi
Newbie

Today, I just went to the source, Motorola. Motorola tech support said they are working on a new solfware update and there was nothing more to do except have the phone inspected and/or replaced and try replacing the battery, etc. I advised them that all of the above has been done, including replacing the phone within the last few weeks. They said sorry & please wait for the update unless you want to send in your phone to them and be w/o communications for 10-15 days. I said no thanks, can't wait to get out of the contract to get a more realiable phone. So there you have it, Motorola doesn't have a fix yet.

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