Soft Keys not lighting up

[Woozzy101]

The soft keys (settings, home, back and search buttons) at the bottom of the phone are not lighting up in portrait mode.  I can sometimes get them to turn on when my phone goes into landscape mode, but never in portrait.

Is anyone else having this problem?

Thanks 😃

[Wildman]

Try booting into recovery and clear system cache...

1. Power off the phone, press and hold the Volume up and Volume down button, then press the Power button simultaneously while powering up the unit.
2. Screen will come up with "Fastboot" at the top of the screen, press Volume down key to cycle through choices until you get "Android Recovery", then press Volume up key to boot in this mode
3. Wait for the "triangle ! / Android" screen then go on to step 4 
   1. 
4. Press both Volume up and Volume down key simultaneously. A Recovery Menu will come up
5. Tap on Volume down key until "format cache data" is highlighted, and tap Power button. Another Confirmation screen will come. Tap on Volume down key until coming to Yes and tap Power button
6. After userdata is cleared, the "reboot system now" option will be highlighted by Default. Tap Power button
7. Phone will reboot to initial setup screen.