Software update Problems

MariposaAE
Newbie

So I did the latest software update to my htc incredible and once again I have problems with the phone.  My contacts from phone storage have suddenly disappeared...but just a lot of random numbers...some synced to fb and some not.  boo to updates...i love my phone till it promts me continually to update

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Android10
Contributor - Level 3

Try powering the device off then back on. 


Then dialing *228 send and option 1 on the device.  


Then try closing applications that are not used.


Try doing  this before updating the device to ensure a smooth update.

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