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Sound issue on Driod Bionic
angela123
Member

No one can hear me when I call or when they call me. The mute is not on; however, the sound works only in speaker phone mode.

Help!

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Re: Sound issue on Driod Bionic
vzw_customer_support
Customer Support

Hello angela123,

I'm sorry to hear that you are having speaker issues with your Bionic. It sounds that you may have a blown internal speaker, but there are some things to check. You want to make sure that your headset jack is clear of any debris, and then insert and remove headphones and see if it works. If not the next check would be to do a factory reset. You will want to make sure your information is backed up first http://vz.to/Zu5TBu. If at that point it is still not working then you can look into replacement.  options with our CLNR program. Please keep us updated on the situation.

TonyG

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