Within the last week or so the phone has suddenly stopped fetching from two of my email accounts, Comcast and Hotmail. Gmail appears to be fine. The problem isn't consistent, the phone will work fine for a day or two and then suddenly stop fetching. The only solution I've found that works is to pull the battery. Fetch is set for every 15 minutes.
What interesting is that if I open either account and do a manual sync there doesn't appear to be any 3G activity. But I can browse the web so it doesn't seem to be a connecivity issue. The problem happens when the phone is in area I know to have 3G coverage.
Any suggestions?
Hello,
Please complete a soft reset. The instructions are listed below:
Press the Power key.
Touch Power off.
Touch OK.
Press the Power key to power on the device.
Note: If device is non-responsive have user remove and reinstall battery and power on device.
If you are still having trouble, there are many factors that can cause your emails from not being retrieved. You will want to delete the email account(s) from your device and install them again. Please go to the link below:
Once there, please click on the Email tab listed on the left-hand side.
I hope this helps.
KellyW@VZWSupport
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