Stopped Working

Creteloc
Newbie

Yesterday morning when I woke up, weird things started on my Droid X.  So music that I downloaded off of amazon and have listened to for a month suddenly give off an error that "Sorry, the player does not support this type of audio file."  I also noticed that I can take a picture, but it doesn't save and I can't text it or edit it, it just kind of poofs.  Lastly, I keep losing my data connection for hours at a time.

 

Not sure what happened in the middle of the night on Wednesday but if anyone can help I'd appreciate it.  I'm trying to avoid a reset because I'm not 100% sure how to back everything up.

 

I did the *228 btw, I read somewhere on these forums to try that, but that didn't help.

 

Sorry to be a newb...

 

TIA!

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Creteloc
Newbie

I should have added this I guess

 

Firmware version 2.1-update1

 

If that helps.

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SteelerFan
Contributor - Level 1

Try a battery pull, did you recently install any software recently?

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VZW_Zrock02
Contributor - Level 3

It seems an application or phone settings has become corrupt. I would recommend performing a hard reset to clear this up. The instructions to performing the reset are listed below:

 

 

Performing a factory reset via settings

The most convenient way to do a factory reset is via the phone settings.

Press HOME

> MENU,

then tap Settings.

Scroll down the screen,

and then tap Privacy

> Factory data reset.

On the Factory data reset screen,

tap Reset phone,

and then tap Erase everything.


Once you have done this it should resolve your issue. Hope this helps.

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emoore
Newbie

OK, simple question, but you didn't say:  have you tried powering the phone off then back on again (not just turning the screen off, but a full power off)?

 

I was experiencing  similar problems--one day MP3's worked, the next they wouldn't.  Sometimes camera would not work.  Found this on this site:

"Media won’t play  includes “sorry the player does not support this type of audio file," custom ringtone stop working, video won’t play, etc. A reboot will restore full media function, but not permanently. We believe we have identified the cause of these errors. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release."

 

Power off and on solves it for me (at least temporarily)

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mortb
Specialist - Level 3

Question...have you download any apps just before all this started to happen? If so, you might try deleting it and see if everything is the way it was.

If a recently downloaded apps is not the cause, you might try taking out the battery for a few seconds and then putting it back in. Sometimes that helps these minor hiccups. Also, as previously suggested, you might shut off completely the Droid. This will clear the cache. Then turning it back on.

Then, as the very last resort, :smileymad:you might have to do a factory reset. As for backing up all your contacts, etc., you might try using the apps, Backup Assistant.

Good luck!

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crb79
Specialist - Level 2

Mortb, this is an old thread from beginning of Sept before 2.2 even.  Someone was digging.

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