Where do I begin? Well lets start with the most important. I love that I called and got the global plan activated on my phone, a week before a month long trip to Europe. I get here and my phone doesnt have a lick of service. I have tried everything I could think of to get this bloody thing working. I cant get a hold of anyone to help me, one because I dont have a phone to contact them and two the time difference with the "chat" support is killer. Other than that, this phone is garbage. It constantly resets, the battery life on it is shit. All and all this is the worst droid I have ever had, and I enjoyed the previous models by samsung.