Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
The dialer freezes when checking voicemail.
popp9
Member

The dialer does not accept my PIN when checking voicemail on the X2.  Does anyone have suggestions?

0 Likes
Re: The dialer freezes when checking voicemail.
vzw_customer_support
Customer Support

popp9-

Good afternoon! I know how important your voicemail messages are important to you and I want to help with your concern! Do you recall when this began happening? I recommend pulling the battery from the phone, while powered on, and leaving out for about 20 seconds then reboot and reattempt access to your voicemail. Does the dialpad freeze when dialing out a normal call too? Or when you are trying to use other touchtone automated services? Another suggestion I have it checking the DTMF tones under Settings> Call Settings> DTMF Tones>Select 'LONG' from the options. This will provide a longer tone to the automated system so it picks up easier. Please keep me posted.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

Re: The dialer freezes when checking voicemail.
popp9
Member

Changing the DTMF tones worked. My problem was only happening when checking voicemail. Thanks.

Chris

Sent via DroidX2 on Verizon Wireless™

0 Likes