This is the worst phone ever

[dragonfly1976]

I have done 2 factory resets, the phone freezes and locks up all the time have to take the battery out and reboot. Have called verizon support many times all they suject is to do a factory reset. Can not wait till my 2 years is up.  Is it really normal to have to do factory resets all the time or take the battery out to restart.

[vzw_customer_support]

@Dragonfly1976,

Yikes! I can certainly see your concern here. I want you to have a positive experience with your device. Does the device freeze within a specific avenue? Does it freeze in a specific avenue. Instead of completing a hard reset, have you tested in Safe Mode? http://vz.to/n2EIBZ

YosefT_VZW
Follow us on Twitter @VZWSupport

[dragonfly1976]

I have tried this at your suggestion no help still have to restart way to often. Now the phone will get so much static when on a call I have to reboot to get it to go away and the display brightness will just go black for no reason, have to go to settings and reset. 

[vzw_customer_support]

Hi dragonfly,

I apologize you're still having issues with your device. I can understand how this can be frustrating with having to restart the phone to adjust the display. Does you device have any physical damage? Did you restore any 3rd party applications as they were before doing the hard reset afterwards? If so, try to do the hard reset without restoring the 3rd apps as they were before to see if any of them are contributing to the issue.


Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport 

[dragonfly1976]

Yes I did try that and it still had problems after the hard restore, no it does not have any damages. I did put a cache cleaner on that has helped a little,  display and dial key pad still giving me problems.

[vzw_customer_support]

Thank you for trying that, dragonfly1976! Lets look into other options. I just sent you a follow request. Follow me back and send a private message with your name and mobile number.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[dragonfly1976]

I am sorry I don't see how to follow you.

[Ann154]

dragonfly1976 wrote:

I am sorry I don't see how to follow you.

[dragonfly1976]

Thank You

[vzw_customer_support]

dragonfly1976, no worries. I can provide you with the steps on how to send a private message.

To send a direct message to us, just hover over the our Avatar and click "Follow." Once you are following us, you can begin to send private or direct messages back and forth between us.

Lasina_VZW
VZW Support
Follow us on Twitter @VZWSupport

 

[Ann154]

Verizon Wireless Customer Support wrote:

     

dragonfly1976, no worries. I can provide you with the steps on how to send a private message.

To send a direct message to us, just hover over the our Avatar and click "Follow." Once you are following us, you can begin to send private or direct messages back and forth between us.

Lasina_VZW
VZW Support
Follow us on Twitter @VZWSupport

 

Which avatar? or ? I wish you would also link the help doc too when you request a DM.

[dragonfly1976]

Lasina_VZW I have done that but still waiting for follow to be approved. Been showing waiting approval for 2 days. Can't direct message to send you my info till been approved.

[dragonfly1976]

Verizon I have tried to follow you so I can direct message you with the information you requested. I didn't receive a follow request. Now my phone is turning it's self on and off periodically. When trying to dial in a pass code or extension on the dial pad the display goes in and out making it impossible   to dial.

[vzw_customer_support]

Sorry about that dragonfly. You'll need to respond to the individual rep that sent you a message and a follow request. LenaA_VZW sent you a request and I just sent one as well. Your requests will show under Actions at the top of the page if you didn't receive an email. Then you'll have an option to hover over my hyperlink above and send a message or select Create to create a Direct Message.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

[Mmmmmmmmmaaaatt]

service sucks as well .... I paid the insurance and the "new" charge they sent has the same issues. Funy that its called a charge and ironically that's what it sucks... well ad freezing etc etc.. junk>

[vzw_customer_support]

Hi Mmmmmmmmmaaaatt,

We absolutely want your device to be functional! Since Asurion has replaced your device, have you reached out to them for assistance with your issues? If the replacement they sent is under warranty, they would be delighted to send you a replacement free of charge since they now cover the devices they send out. Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT