To All Droid1 Experts

[ontheroad]

I am “using” my 4th Droid1.  Among many problems, the first phone would not hold a charge.  The second phone would freeze, make a call while listening to vm's and screen timeout would change.  The third arrived with a broken slider.  The fourth touch screen will not work much of the time, phone freezes or screen goes dark.  Please don’t tell me that I am **bleep**, unable to figure out the phone or any of the other rude, condescending comments I see on these posts.  I come here looking for help and get tired of reading though a lot of thoughtless comments looking for answers.  To those of you who are “experts” with the Droid, please try to help people instead of tearing them down.

[#2]

Good luck getting help with that rant.

[gej1]

SOUNDS LIKE YOUR HAVING BAD LUCK.TAKE IT TO YOUR VERIZON STORE AND TALK TO THE MANAGER.GOOD LUCK

[ontheroad]

Thank you for the suggestion.  With 4 phones, I have been to the store many times.  Most of the time the solution has been a factory reset or new phone because they could not fix the problem(s).  A very few problems were my fault but most of the problems were a hardware/software issue.  The tech support  (in store and phone) people are really nice; they just don't know how to fix the issues.  It is interesting that I have been told I am the" only one" having a certain problem and I see from the comments here that is not true!   All phones can have some glitches but the issues with the Droid1 are beyond reasonable.

[amy7119]

this happened to one of the gusy I worked with, he kept making them replace it until he got one that worked. Sorry you are having such bad luck, it really is a great phone when it works. Hang in there, good luck.

[TheGreatOne]

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ontheroad wrote:

Thank you for the suggestion.  With 4 phones, I have been to the store many times.  Most of the time the solution has been a factory reset or new phone because they could not fix the problem(s).  A very few problems were my fault but most of the problems were a hardware/software issue.  The tech support  (in store and phone) people are really nice; they just don't know how to fix the issues.  It is interesting that I have been told I am the" only one" having a certain problem and I see from the comments here that is not true!   All phones can have some glitches but the issues with the Droid1 are beyond reasonable.

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Sometimes you'll get better results if you call IN to tech support instead of visiting the store.

[Cobjones]

I usually read things directed towards the general public... I have yet to see somone rip into someone else for being "**bleep**."

[ontheroad]

I have seen several comments referring to the person asking for help as being the same as "{word filter avoidance}
."  Apparently this website editing/spell checker doesn't like that word and changed it to "bleep."  I am not, nor do I want to be, a know-everything -about the Droid person.  I just want to phone to do what it is advertised to do - and what I paid for - most of the time.

[Cobjones]

Well, being ignorant is different than {word filter avoidance}


Some people just don't know and are incapable of learning. I know there are tons of people that actually like to help.

Thegreatone
PJNC
RonAnderson
Jimfitzgerald
Spottedcatfish

Those are just some of the people that help a lot without being rude.

[RonAnderson]

I generally call the tech guys first. They can let the store know I'm coming, works best that way.

I wasn't going to reply but had to land the kudos.

[Cobjones]

BTW they removed the word{word filter avoidance}

[vegasblitz]

In Vegas the store reps are very un-knowledgeable and have actually told me my best bet to get a new phone is pay  the early termination fee and that I should probably switch carriers ( that was with the manager right there). Now I call tech support and they have never failed to fix, replace or find a solution that is satisfactory for me. So call tech support they are much better than the folks in store imo.

[Cobjones]

It's hit or miss with store reps. To some it is just a paycheck.

The reps I got last I would give an 8.

They knew enough to get by, and they were nice.