Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Touch Screen has completely stopped responding.
oshea288
Newbie
‎08-01-2012 06:00 AM

The touch screen on my HTC Incredible has completely stopped responding.  Any ideas on how to fix?  Is this a common problem?

0 Likes
2 Replies
Correct answers are available for this post.
Re: Touch Screen has completely stopped responding.
vzw_customer_support
Customer Service Rep
‎08-10-2012 08:12 AM

It is never fun to have issues with your device oshea288! This is not a common issue with the Incredible! Have you tried a hard reset? This may fix the issue, here is how: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=30946 Be sure your contacts are backed up through the Backup Assistant or Google contacts. If it does not allow you to use the screen at all, try the alternate method listed in the link above. You may need to try a battery pull prior to resetting device. Let us know if the issue persists.

LenaA_VZW
Follow us on Twitter @VZWSupport

0 Likes
Correct answers are available for this post.
Re: Touch Screen has completely stopped responding.
dawnblazier
Enthusiast - Level 2
‎11-09-2012 10:09 AM

This is not true, there is another conversation about the same issue on this webpage.  Several incredible 2 users are having issues with their touch screens not responding... including me.

0 Likes