I am hoping someone can help me figure out what to do because I have run out of ideas... When I plug the phone into my laptop via the USB cable provided with the phone (2006 Dell 1710 Inspiron, Windows Vista) the touch screen does not work. The phone is functioning but I just can't use the touch screen to do anything, more specifically, I want to connect as a mass storage device so I can transfer files, music, pictures, etc.
I have downloaded the drives, installed and reinstalled the drivers, soft rest, used all 5 USB ports on the laptop and made sure the ports were up to date for drivers and software on the laptop. Still the screen won't work when plugged in.
My next step was to try it on a different computer so I used an HP desktop running Windows 7. Downloaded the drivers when prompted and low and behold the screen worked just fine when plugged in. It also works when plugged into my computer at work.
Considering the phone works fine on another computer I am guessing it might be the USB ports on my laptop or the software associated with it.
If anyone can help I would greatly appreciate it. Thank you!
I would definitely agree with you, Funkytown. If we know the phone works properly with two other computers and you've run through all the troubleshooting (awesome job!), then we can determine there is something with the computer that is causing the issue.
Thank you!
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