Touch screen not responsive for droid 2

sagan
Enthusiast - Level 1

The touch screen on my phone only works when I slide it open. can't unlock phone without sliding it open. very frustrating

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JoeL_VZW
Verizon Employee

        That's very frustrating to have a non responsive touch screen. Have you removed the battery and retested? Did this start after a application was downloaded? Please back up your information on the device thru Google and then master reset the device. Click here for reset instructions. If that doesn't fix the problem please PM me and I will troubleshoot with you further.

 

Thank you

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