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Unable to view photos received via e-mail or texting

mikemoor
Enthusiast - Level 1
‎06-24-2011 04:06 PM

Hi,

 

I have been unable to view photos that I received via a text message. I do receive the yellow bubble alert telling me to download.  After I hit the download button, it just hangs.  I also attempted to send myself a photo from my work email address by mailing to myphonenumber@vzwpix.com.    Again, I received the notification to download the photo and after hitting the download button--nothing!   Am I doing something incorrectly?   A setting to be made perhaps?  FYI, I am running the latest update for the Charge.

 

Thx for the help!

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mikemoor
Enthusiast - Level 1
‎06-25-2011 01:55 AM

Well since nobody here responded, I called Verizon Tech Support directly.  I was instructed to remove the battery while leaving the power on (that's important--do NOT power off!).  Then depress the power button in succession twenty (20) times.  Replace the battery cover and power up as normal.  All fixed!!!    Thanks to "Julius"  at VZW.  Obviously, this is some type of reset sequence for the Charge.

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mikemoor
Enthusiast - Level 1
‎06-25-2011 01:55 AM

Well since nobody here responded, I called Verizon Tech Support directly.  I was instructed to remove the battery while leaving the power on (that's important--do NOT power off!).  Then depress the power button in succession twenty (20) times.  Replace the battery cover and power up as normal.  All fixed!!!    Thanks to "Julius"  at VZW.  Obviously, this is some type of reset sequence for the Charge.

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fredj4
Newbie
In response to mikemoor
‎11-14-2011 10:37 PM

I had the same exact problem and tried this solution.

For whatever crazy reason, it worked!!!

Thanks for posting the solution.

 

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JerryF
Specialist - Level 1
In response to mikemoor
‎11-14-2011 10:55 PM

Nice job Mikemoor I gave you a Kudu.  This easy procedure is so different and exact that I wonder if it also would fix other problems such as dropped calls..  Someone who has problems might want to try this unusal prpocedure.  It appears that it would not hurt anything.  Try it you might like it!

 

JerryF

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riffrafter
Newbie
In response to mikemoor
‎11-15-2011 11:48 PM
mikemoor wrote:

Well since nobody here responded, I called Verizon Tech Support directly.  I was instructed to remove the battery while leaving the power on (that's important--do NOT power off!).  Then depress the power button in succession twenty (20) times.  Replace the battery cover and power up as normal.  All fixed!!!    Thanks to "Julius"  at VZW.  Obviously, this is some type of reset sequence for the Charge.

Depress the power button 20 times with the battery still out or after putting the battery back in?

 

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